Here's the deal. Two days ago we lost our internet. I figured it was just out for maintenance or something. When it wasn't back on by yesterday evening I decided to call and see what was going on. The guy tells me that we weren't paying for internet so they switched it off. I've been paying the same rate for over two years and there never was a problem before. Why suddenly now? He said that "they" must have done on audit and found it. Audit Shmaudit!!!! I picked up the modem at the same time I got cable installed. They knew from day one that I had cable AND internet. The guythen proceeds to tell me that I had a rental modem. I called Bull Sh__ on that right away saying I purchased the modem. If I had a rental they would know I'm supposed to have internet right? I find it convenient that they don't know about a rental modem yet can pinpoint a supposed mistake that's been going on for two years. The short end of it is that I have to pay an additional 30 dollars if I want internet. This blows. Charter Communications.... I'm glad you guys are bankrupt!!!!