Remember when I used to play my xbox360? I do too. When I arrived home from work last night the only thing that greeted me was the infamousred light notification of a critical hardware failure. I went to xbox.com to check to see what their action items were for this situation. Afte

After searching the knowledge base, I called the help line. Fortunately, their automated customer assistance operator (Max) was available to help me. He walked me through verbal queue after verbal queue in a vain attamept at rectifying my beloved console's malady. Finally, Max concluded what I already knew: he couldn't help bring my box back from the broken state.

When I finally got a live operator, the help was efficient, though very impersonal. The operator (Ryan) was kind enough to offer a repair with free shipping on either side of the service. Hopefully the coffin will arrive soon to carry my box into the afterlife. 

During yesterday's ish-dition of the HotSpot, Jeff made a passing remark about Guitar Hero II causing problems with 360s. I laughed whenever Jeff said Guitar Hero was "Way into the Devil." Once I saw the game I was surprised how graphically into the Devil the game was. Now that the soul of my xbox360 has been claimed, I have realized (too late) that the Devil is in the details.

Here's to a swift resurrection.