http://www.rinkworks.com/stupid/cs_abuse.shtml
Funny stuff! Go to that link to see more.
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- Customer: "Hi, I was wondering if you could fix my laptop. It's under warranty."
- Tech Support: "What seems to be the trouble with it?"
- Customer: "My wife got mad and threw it in the pool."
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An man purchased a laptop from me. He called about a week later and said that it would no longer boot up. He brought it in, and I discovered that sixteen nicely drilled holes were in the bottom of the case. I asked him about it, and he said the machine was too hot sitting on his lap, so he had drilled these "air holes."
"Could that be the problem?" he asked.
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- Customer: "I need a new modem."
- Tech Support: "What's wrong with your current modem?"
- Customer: "The Internet light is not on."
- Tech Support: "Did you reset your modem recently?"
- Customer: "Yes I did, but what does it have to do with it?"
- Tech Support: "Well, resetting the modem wipes out your configuration profile, so we just need to reconfigure it."
- Customer: "Did you not hear me? The modem is broken, and I demand a replacement now!"
- Tech Support: "The modem is not broken. If you are willing to, we can configure it in about 2 minutes."
- Customer: "I want a new modem!"
- Tech Support: "We can't replace modems over a simple reconfiguration issue. All we have to do--"
CRASH.
- Customer: "Now it's broke! Replace the thing already!"
- Tech Support: "Ok sir, we cannot replace a modem that you destroyed, and your modem is past warranty, so you'll have to buy a new one anyway."
- Customer: "!*#$(*@#%!@$&*(!@#*$!@*^!@#$@" (Click.)
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About a year ago, I was called out to do field service. When I got to the lady's house and was let in, the first thing I noticed was the smell of gunpowder. The second, the double barreled 12-gauge shotgun lying on the couch. Third, the big gaping hole in the side of her computer. (It was one of those Macs where the CPU and monitor are in the same housing.)
I looked at her. She was a little grey haired woman, around 60 or so. Had she? Not possible. Still, I had to ask.
- Me: "Did you shoot...?"
- Customer: "Yes, I got a little mad at it. They told me I couldn't hurt it, but I think they were wrong. Can you salvage anything?"
I mumbled something about not being a Mac tech and told her I would send one out as soon as I could. Then I burned rubber out of there.
About a month later, my boss called me in; he had the woman on hold. She had apparently complained that I was not competent and that I had lied when I said I would send out a competent Mac tech -- or perhaps I just hadn't been able to find anyone competent working for us. I filled him in. He paused for a second, picked up the phone, and said, "Ma'am? Did you put a shotshell into your computer? ... Uh huh...I'm sorry, ma'am, we really can't...well, no.... I'll try to send one out.... Nice doing business with you...." He hung up, looked at me, and said, "You think any of our Mac techs will go?" I shook my head. "Me neither."
We heard from her again last week, when my boss told me that the woman had called up to cuss me out, saying not only was I a "young whippersnapper" but also a liar, since one of our competitors had fixed her computer just fine, even fixing the little scratches and stuff on the monitor glass. That sounded fishy, so I went over and talked with the techs. After a case of canned drinks and a few bags of junk food, I wormed the whole story out of them. Apparently, about the only salvagable part was the hard drive (which the buckshot had missed), so they took it out, went out and bought a whole new computer, slapped the hard drive in, and presented it to the lady as her repaired computer -- of course charging her an arm and a leg.
- Customer: "About time too. Are you a real person?"
- Tech Support: "Yes sir, how can I help you?"
- Customer: "I moved some stuff I don't use to the trash and deleted the trash, and now I'm getting all sorts of %&*#ing errors. What are you going to do about it? You've got an accent, haven't you?"
- Tech Support: "Yes sir, I'm in Ireland."
It became apparent that the customer, in his wisdom, had destroyed the Windows registry and deleted just about everything he needed to run Windows.
- Tech Support: "Sir, I believe we will have to reload your system with its original operating system, as you are presently unable to get into your system due to the necessary files being deleted. Unfortunately you will lose anything added since you purchased the system. Shall I walk you through the reload sir?"
- Customer: "You mean I paid $2,000 dollars, and I have to reload this myself?" (rants for fifteen minutes, makes death threats and references to being supported by a third world country) "*&@$ing reload! I'll give you a reload!"
Bang! Bang!
- Tech Support: "Sir, is everything all right?"
- Customer: "Sure is. I just blew the $#%&ing thing to bits with my shotgun you *$@%ing &*%$er."
- Tech Support: (taking a satisfying long breath) "Sir, I would like to advise you at this point that gunshot damage is not covered under the terms and conditions of your warranty. May I suggest a servicer in your locality to assist in the reassembly of your machine?"
- Customer: "$%!# you."
I dissolved into fits of laughter.
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