Just a quick word on the final resolution of this problem. Sony picked up my console on the 3rd September (a day late because Head Office hadn't been told) and returned it on the 24th (a day late because Head Office hadn't been told; oo deja vu).
It came back intact with the blue screw having been removed from the hard drive caddy, and as a bonus came with a little packet contained two blue screws, four caddy screws and a spare caddy; all for free.
It was a piece of cake to add my new HD to the spare caddy and switch them over and I gently added the blue screw without difficulty.
So yays to Sony.
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