I've basically had it with Xbox Live and their "support team". So today i try to get on to play some SSF4 and i find out that i've been suspended! It didn't tell me why, just that i've been banned for 7 days and they've sent me an email. So of course i go online on my laptop to find the email, and low and behold there is no email. So i decide to call Xbox and ask whats going on. They can't help me and say i have to make a new account to post on a forum asking why and that they will send an email within the 7 days as to why i've been banned..wait what? So you mean to tell me they won't give me this email until they decide to send it? anyway i go to ask another question and xbox support hangs up on me leaving me rather angry. So i go make a new silver account and go to the forum (btw i feel this is an extremely unprofessional way to handle this) and make a post asking why i've been banned and such and ask to discuss this issue. What i get back is a one line response saying it's because of my bio and thats it and they lock the topic. This angers me more so i go to make another topic explaining that what i put may have breached code but it was light, not racist or anything deragatory, it was just a quote from the movie Clerks 2. It was borderline sexual but no where near me saying anything about sex. I also wrote that i may have deserved a one day ban but 7 days was way too excessive for something i can change in 2 mins. They decided not to post this topic and deleted it. This is just poor customer service and i feel like i'm getting nothing at all for something i PAY for. i understand yes, i broke code, but like i said it was nothing malicious or malcontent. Not only that the way i was poorly treated by everyone involved frustrated me even more. For a company that makes billions of dollars, to treat customers like this just makes me feel like they don't deserve my money at all. I've had Live for 3+ years and never did anything to deserve a ban and to get banned for something in my bio that i've had for 6+ months mind you, just seems unjustified. This was my first offense and to be treated like a repeat, bad offender again, just seems cruel. Thats my rant!