I went to Game today and spent £130 (about $245, I estimate) on an X-Box(preowned), Halo (preowned), Halo 2 Collector's Edition and an extra controller (both brand new).

Both games were scratched. Halo 2 had one deep gouge in it, and Halo looked like someone had taken to it with a scourer. The X-Box did not work.

A brand new game with a scratch in it is pretty damned suspicious. Although, I will say, in Game's defence, that when I noted I could buy it cheaper elsewhere they 'suddenly found' that the price had been dropped by £15 (28 dollars) to a scant £30. Which, by the way, is cheaper than the same game pre-owned. Still, I'm not accepting it. I want a decent disc.

I also appreciate the fact that the console and Halo were both preowned, and as such there is a risk involved. But the state of the Halo disc is entirely unacceptable. I am going to ask for a replacement disc. And seriously, Game guys. TEST PREOWNED CONSOLES BEFORE SELLING THEM. I've had my fill of preowned consoles now, I'm buying brand new tomorrow.

Tomorrow morning I am going to have to walk into Game and request - no, DEMAND:

A full refund on my X-Box and controller. I return the controller on the grounds that I don't need it without the X-Box.
A replacement Halo 2 disc.
A replacement Halo disc.

I am then going to inform them that it will be a cold day in Satan's Kingdom before I do business with those idiots again. I may, just out of spite, inform them that I will be buying my game at Toys 'R' Us, just so they know they lost out to a non-game orientated company.

This is not what I refer to as good service. I should ask for MORE because I have to give myself a goddamn hernia walking 2 miles with an X-Box.

You know what the damnedest thing about Game is? If you take a game back as damaged, they do not hesitate to try and sell it (as a 'brand-new' game) to somebody else for the same price. I wouldn't be surprised if that is what happened to me.

Don't shop at Game.