If you get a different console back then you get a different serial code, and so if something was to happen to your gamertag (for whatever reason) you'd be stuck having to re-buy all of your DLC. I think they might have a service to get the serial changed to a different console, but it's still a lot of hastle really.no you dont get your console back. But whats the difference, none really. either way you get a recently fixed console. My 2nd 360 returned to me when mud on it :\
pete_merlin
Also, if you had a console with a Jasper chip, and the DVD drive breaks - you get it repaired, but what you get back is an original launch xbox that's been refurbished - you wouldn't be too happy would you?
(I do understand the need for getting them out fast and I'm not saying the current method is all bad; this was just a response to "what's the difference)
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