Sometimes It Works Out

So I just wanted to share a positive shopping experience yours truly just had concerning Amazon.com.

I made up my mind to buy the 360 Halo 4 bundle a couple of days ago. Since I'm a paying Prime member at Amazon they are usually my first choice.

I just placed my order tonight and selected the default "Two-day shipping" method available for all Prime members. However, upon checkout the estimated delivery date was showing up as Novermber 26, 2012; obviously a little longer than two days.

"How can this be?" I asked myself outloud and quite awkwardly. Why should it take eight days to reach me when they offer two-day shipping and there's nothing on the order page detailing this shipping discrepancy. Yes, I realize Thanksgiving is this week, but it's at the end of the week and should have no effect whatsoever on an item I order today--a comfortable five days out--so there shouldn't be any conflict with shipping. Had I placed the order instead on, say, Wednesday the 21st, then I can understand a delay, but not five days out.

So I ponder this and decide to contact Amazon directly. I opted for them to call me as I always prefer to talk to someone rather than exchanging e-mails.

They call my phone immediately and I'm placed on hold very briefly before getting transferred to a rep. I politely tell him why I'm calling and that I was just curious as to why if I placed my order today and they are offering two-day shipping how, then, does it take eight days to deliver my item?

The rep was very nice and explained to me that apparently this particular item is in high demand and that is the reason for the delay. I tell him that's understandable, however, it would be nice if Amazon had some kind of indication of this reason on the order page detailing this to customers as I told him there was no such alert to customers explaining what he just told me.

He apologizes and says I'm correct and there is nothing indicating such on the order page and how he is going to e-mail the IT department to alert them that they need to post something accordingly. I tell him that's a good idea to avoid future calls like mine. He apologizes again and we hang up. So I resign myself to expect my shipment next Monday. Bummer, yes, because they offered two-day shipping and apparently can't deliver on that promise.

My phone rings about a couple of minutes later; it's Amazon again. It's the rep I had just spoken to about this problem. He goes on to inform me that after consulting with higher-ups or whoever at Amazon that they were able to bump up my order to this Wednesday, the 21st. Sweet! I thank him profusely and we hang up again.

The End :cool:

Just a little bit of happiness I wanted to share with everyone. I know everyone has different experiences with companies, but when something positive like this happens I just feel obligated to share it. Ditto if I had a really negative experience, but so far that has not been the case in my transactions with Amazon.

I will be getting Xbox Live again so please feel free to add me to your friend's list: Maj0rPysch0 (the "o's" are zeroes, and yes, I realize I misspelled "psycho").