Sent my XBOX in bout exactly a week ago and already it's been repaired and in the process of getting shipped back. In reality it takes about 2-3 days for the Console to get repaired/replaced, it's just the UPS ground shipping that takes forever.xsalvioutlawx
Was it really the UPS shipping that took forever? How much time elapsed between you finding out there was a UPS tracking number, and UPS actually first moving the package?
Did it come from Mesquite, TX?
From what I understand, all Xbox's shipped to Mesquite are gathered up and regularly trucked to a "near-sourced" repair facility that is actually in Mexico. If you do a Google street view of the Mesquite address, all you see is a UPS facility; no mention of Microsoft. They allegedly shipped the boxes down there multiple times a week.
I'm thinking they are shipping them back from Mexico maybe only once a week now to save money? I got a UPS tracking number assigned this past Wednesday morning but UPS still has no information on it (as of the following Saturday evening) ... this means they are not in possesion of my Xbox yet, which I presume means it is still in Mexico. Mesquite is close enough to me that once they start it moving, I get it the next day.
Last two times I sent mine in, it was gone 7 days: UPS had it 2 days (1 there, 1 back, 2 days were weekend, 3 business days of repair). This time it's going to be longer since Microsoft is sitting on it post-repair.
Log in to comment