So with all the changes that have been taking place on GameSpot just recently I've decided to start a blog.

Anyone who reads the forums regularly will probably recognise my name by now. I've been quite outspoken on a number of topics recently, most notably on the new review system and the Flash player. Anyone interested in my comments on these issues can easily find them on the forums so I won't repeat myself here. The main purpose of this blog is to voice my dissatisfaction with the refusal of GameSpot / C|NET to give me a refund.

When I signed up and paid my money to this website I expected a certain level of quality and service similar to that which I had previously been experiencing. For just over two years that is exactly what I got and I was a very happy customer. However, in the last couple of months things have changed drastically at GameSpot. The excellent reviews have been butchered, the movie player has been cannibalised, the game spaces are more disorganised than ever and the whole website is now a mess. Even the menu which used to be simple has been "improved" and is now inconsistent with sections jumping up and down depending on what page you are on and choices repeating, there are even sections of the site which you can't get to from the menu.

So with all these problems and the attitude of the GameSpot editorial staff, I decided enough was enough. If they won't listen to reason, then I will have to speak with my wallet. Except of course you can't because of a clause it their T&Cs which basically means they won't give you a refund for any reason. To my mind this is totally unacceptable, they are no longer providing the service I agreed to when I signed up. They have effectively moved the goal posts but are not prepared to let anyone out. Why does this clause exist, what purpose does it serve to hold on to disgruntled customers? There is no chance of me renewing and they are just prolonging the time it takes to lose me as a member. In my view it is beneficial to both parties to just refund me the remainder of my subscription so I can move on and leave this site behind. As it is, I am going to be staying here with nothing to do but constantly post complaints and pester customer service.

It is a real shame that it has come to this, it is only as a result of a refusal on GameSpots part to listen and take on board criticism. I could still be a happy and contented customer if I felt the views of myself and others were taken seriously, but instead I feel let down by a site I had shown loyalty to for several years. The handling of this entire situation by senior staff at GameSpot has been childish and not becoming of a professional organisation.

So GameSpot, the ball is in your court. Either make me a satisfied user again (tough job after all that has happened), or give me a refund (it's not like my subscription will bring C|NET to its knees).