[QUOTE="NetierZero"]The problem with all of these claims isnt BBY...its you ppl that dont read the terms and conditions before you buy this stuff. Read what it covers b4 u buy! PLEASE! I didnt call u a liar i, in a matter of words, merely stated that you should get your facts str8 before attacking a company. To make this clear...i could care less whether you ppl like BBY or not, however, the fact that ppl get on here and bad mouth a company thereby making other ppl think the same thing is wrong. If your claim is valid, by all means share, but if its ur own fault like the previous poster, dont even bother. That guys seemed like a Wal-Mart customer shopping at a BBY. Those PSP's cover certain things, one of which isnt software problems and a few harware problems. If someone ever tells u that these PSP's cover everything then they are lying to you. THEY DONT! Understand that they dont cover everything, but it is still ur responsibility, as a customer, to do the research and find out exactly what it covers. It says right in the brochure what it covers. Thats one of the reasons y the specialist gives it to you so you can read it...read it and dont expect some 16 yr. old kid who doesnt make commission to tell you! the_mailman