I don't have GTA 4, so I can't say I've had the problem. But I'd say to check for scratches/marks on the disk, if there is, clean the disk gently with your top or something smooth. If it has lots of scratches on the disk, then I'd suggest taking it back. If it has no scratches, check any other games, and if you have the same problem, then its most likely your Xbox. Hope this helps!
Are you 100% sure you've completed every save citizen and eagle point? Try running around about, sometimes if you havn't been in a certain bit of the map, it won't show eagle points and save citizens. Another problem could be that you might have forgotten to complete a side-task, like when you have to pickpocket people and listen to peoples conversations. If not then have a look in some guides or walkthroughs and it might be covered in there as a glitch and how to solve the problem.
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