after reading that , there is no way I'm buying an Xbox 360Zam_basic

It would be a shame for you to miss out on all that gaming goodness, just because of a few extra-ordinary stories like mine!

I'm quite amazed that he's having so many problems with MS customer Service when I've had no problems at all. When my first 360 red lighted, I called them up, and in less than 10 minutes, I had ordered my coffinn and the customer service rep was bidding me a good day.The_Game21x

And trust me, my wife was quite attached to that Oblivion horse armor... you do NOT want to deal wth a horse armorless wife under ANY circumstance!

[QUOTE="Speaker_Ender"]

[QUOTE="GarchomPro"]:shock: So your really the guy they are talking about? do you even have an xbox nemore? after all that id imagin youd just give upnaughtydog360

As it stands, I have since sent Xbox #3 in, but I have no idea when it will get back. My UPS tracking states that they received it on October 10th, but when I called on October 12, they had no record of it arriving yet, I am currently on hold awaiting an update.

Thats some really bad luck there bro, wish u'd able to Sue M$ for that.

I could, but to tell you the truth, I'd rather just get in touch with someone who can make things right. My problem is somewhat unique and falls outside of the scripted responses, so the customer service agents really just don't know what to do with me at this point... the system doesn't seem like it's set up for such extreme situations.

And as an update, even though my tracking shows that MS received my 360 on October 10th, when I called 1-800-4MY-XBOX, they still had no record of having ever received it.

22 phonecalls = 1 day, 2 hours, 55 minutes?

Haee

Well, the average phone call was 1 hour and 15 minutes. The longest conversation was over 4 hours. And by conversation I mean sitting on hold waiting to be escalated, having to retell the story from the start, referencing every single SR# as the issue evolved and more and more (often incorrect or lazily entered) notes were added to my file, waiting while Supervisors tried to get ahold of someone at Microsoft who could get me an ETA, etc. Believe me, it all adds up.

Luckily, most of the time that I spent on hold I had my laptop in front of me. I actually watched the entire first season of The X-Files during all of this, and got a decent start on Season 2!

:shock: So your really the guy they are talking about? do you even have an xbox nemore? after all that id imagin youd just give upGarchomPro

As it stands, I have since sent Xbox #3 in, but I have no idea when it will get back. My UPS tracking states that they received it on October 10th, but when I called on October 12, they had no record of it arriving yet, I am currently on hold awaiting an update.

Hi guys, I was just told that this was posted here, and thought I'd come by to weigh in.

First, I didn't write this as an attack on the Xbox 360--there is no fanboyishness here, I rather wanted to bring attention to the fact that the combination of a restrictive DRM and a defective console can result in all downloaded content not working properly when not connected to Xbox Live with your primary profile.

There seems to be some confusion across the web about how my content was limited. There are a total of FOUR Xbox Live profiles on my Xbox 360, but Speaker Ender is the only one that has been used to purchase anything. Since content is only able to be used either A) by anyone of the original console it was downloaded to, or B) the purchasing profile on any console, all four profiles could use the games before my console died. After the first console died, though, no one but myself could use ANY of the Xbox Live Arcade games. That is the problem with DRM's.

As for those who have accused me of being a loyal "Xbot" (not here, but I've seen it on other forums), I've been around long enough to know that defective consoles are a part of being an early adopter. I have had a Dreamcast, a Game Gear, a Colecovision, a Playstation, and 4 PS2's (in 3 months!) die. I am glad I did not give up on the PS2 so early, since it ended up being the best console around last generation. I feel the same way about the Xbox 360 (but again, I am addicted to achievements!). Apparently Nintendo is the only company that can make consoles with nearly perfect reliability, in my experience.

And finaly, I know that every time I post, someone seems to attack me as an imposter. I am Speaker Ender, and rather than accusing me of being a liar, just shoot me a PM at achieve360points, send me an email, or send me an Xbox Live message to at least give me a chance to verify that I am me.

Cheers!

Football. He'd be a quarterback.

And he'd only throw Hail Mary's.