I just couldn't help it!
I have been holding my tongue for so long about the crap that sony are doing, that I finally had to write something!
So I sent Sony customer Services this:
To whom it may concern,
I have been gaming for twenty years.
I have also been a loyal Sony customer since the introduction of the first Playstation model. I have always bought PS products first and others second. Even going as far as to go to Playstation exclusively when deciding to stop PC gaming.
I have spent alot of hours defending your brand and as a rule I cannot find complaint with your services. However, recently I have found it hard to keep my faith in your products.
Firstly, the constant flurry of online service outages.
In what is fast becoming a bi-weekly occurance, the taking down of the PSN/SEN is starting to make being a Sony customer a painful experience.
I understand that sometimes these are done for security issues, but I do not understand why we can't see a changelog when this happens.
We are not asking for your blog managers to translate it for us, instead, we would like to see the changelog and if it matters that much to us, we can look up exactly what it is you have changed. I believe that this needs to be done by your company so that we can actually see that there are reasons behind the taking down of the system.
By continuation, as an IT Professional, I do not understand why server and service updates cannot be done on a rolling basis, stopping disconnection, en masse, from the SEN.
Secondly, the PS branded wireless stereo Headset.
I recently spent almost £100 on your wireless stereo headset. I have been using the standard PS Bluetooth mic for many years and with the release of Battlefield 3 in October last year, I needed a better solution for communicating online. As I stated before, I have been a loyal Sony and Playstation customer and as such, I went with the (what I thought would be) much superior Wireless PS3 Headset (Model Number PS398085)
This piece of equipment was spectactular. Allowing me to communicate flawlessly with other players online without them hearing my game on the microphone.
That is, until Firmware 4.10 was released early in February. Now, as much as my team can hear what I am saying, so can I. The online community was hoping against hope that when Firmware 4.11 was released, that it would fix the problem. But alas, it didn't.
I am now left with a £100 piece of equipment that does not work properly. Battlefield is almost unplayable when trying to use the headset, and I couldn't take advantage of the voice commands available in "Binary Domain" because I was having to listen to myself through the headset.
Lastly, Twisted Metal
I watched the Sony conference live at E3 in 2010 when Twisted Metal was unveiled.
I, and a large part of the gaming community here in the UK jumped for joy at the thought of finally getting a Twisted Metal release on PS3.
Then it was taken from us.
We have had Twisted Metal delayed in the EU for regionalisation. So your delaying the game, AND cutting it, all to the tune of "Twisted Metal never had a big fanbase in the EU" I am sorry, this is wrong. I, and several friends, have imported the American version of Twisted Metal, not just because we want to play it when it was supposed to be released, but out of fear that it will just not be released here (The game is due this week and so far there has been zero marketing for it in the UK) and it has to be said, that considering the game is due a BBFC rating of 15, that cuts are completely unnecessary. I have seen far worse in 15 rated games and if the BBFC think a 15 rating is suitable, why is it being cut?
I would think, that the completely non-functioning multiplayer component of Twisted Metal would be a bigger issue than cutting a few scenes of FMV and changing the way a weapon acts in game.
As a franchise, Twisted Metal is more likely to not have a fanbase in the EU because the multiplayer doesn't work properly in a game that is designed with multiplayer in mind over single player.
Please understand that gamers, as a community, are a loyal breed.
If you treat us well, we will stick around for a long time and give you as much of our money as you can possibly afford. But if you continue to ignore us, and leave us feeling like we are nothing more than walking cash machines for your company, we will look into other options for our gaming fix.
Hopefully you read this and take it as it is intended. As a plea to you to not forget the people that spend money on your products.
Yours Sincerely
Andrew Brooker
(SEN ID: TroubleMaker411)troublemaker411
Not that I think a single thing will happen, or that I'll even get a reply
But you gotta try aint ya?
I'll update if I get anywhere!
Laters
Log in to comment