Free to play games have a delicate balance. You don't want to piss off your "whales" because they pretty much fund the game for those who don't pay or pay very little.
But you also don't want to piss off your free players because they provide content for the "whales". Which makes them spend ludicrous amounts.
If one side thinks its unbalanced for the other, they will realise they are wasting their time and leave so I get why they apologised.
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