I'll clarify the title of this blog, I am rather annoyed at the management of one particular Blockbuster store. This is not indicative of the entire chain of Blockbuster.

I own a video store, and I received a call today from the local Blockbuster. They had 2 movies and a game that belonged to us, that had been dropped into their shop. They gave me the numbers and titles. After I hung up, I was a bit puzzled at the titles. I checked the computer and sure enough, they were all from 3 different people.

Furthermore, one was a movie that we already had a customer replace because they couldn't find it. A month ago. The game was a similar situation; the customer swore black and blue they had returned it, and we wrote it off a few weeks ago (and would now be a month and a half late). The other movie was only a week late, assuming the customer had returned it on the due date (albeit to the wrong store).

Seriously, what the hell? Do they have any obligation to ring us? No, they don't. The same as I have no obligation to tell someone if they drop their wallet and keep it for myself, rather than let them know they dropped it. Sure we are competition, but this makes no business sense. You can be sure as hell the next time the customers wronged by this misdeed will hear all about it from me (and I will be giving back the movie the lady bought for us). Really, the best thing they could have done was kept them forever and not rang as at all (although I think they have done that before also...). Common courtesy works in business too.

I rang back to ask when they had been returned, and the guy didn't know. And quite frankly, didn't seem to care. I'm considering writing a letter to the store, and to the Head Office in Australia, but I doubt it will do much. I'm guessing the managers don't own the stores and could care less.

Rant Over.