I recently suffered the 360 RRoD scenario. After 18months of owning a 360 I came home one night to see my machine fail with the glorious indication of failure that has become 3 Red Lights. It still worked for a little while after some persistent powering on and off sessions and the towel trick actually does give it a little more lifespan. I held off sending it as long as I could, especially as everywhere, I read horror stories of five week waits and horrible call centre staff.

In my case this isn't a story of woe. Its a story of a satisfied customer, besides it actually developing a fault I cannot complain about the service I received. I called the repair line for the UK and was dealt with promptly and the fault was raised with minimal wait getting through and no real hassle when I got through. So I posted it off, luckily I had a box already suitable to send the Xbox away, so there was no waiting for that. I was fully expecting to have to wait 5 weeks, they said as much on the phone that it could take that long. However here I am, just two weeks later with a replacement unit. So provided it doesn't fail tomorrow I am actually happy to report overall, my Xbox repair procedure was one of satisfaction rather than miserable waiting around.