What kills me about my experience with Microsoft is that when I went to the 360's site and went to the Repair Agent and typed in my serial number it came back that my console was Out of Warranty. Plain, simple, black and white: Out of Warranty. I knew that there was an exception for the red ring of death, so I poked around the 360's Support site where I found the Three red lights flash on the Ring of Lightpage. The page says that a change was made to the warranty and to refer to the Peter Moore letter, but the link redirects right back to the Support homepage -- not to any letter. Further down the RROD page it then tells you to go to the Console Repair page and to do everything that I already did which ended up telling me that I was Out of Warranty.

But along comes SlikNik27 who tells me that the problem is covered for 3-years (Thank you, thank you, thank you). I call up Microsoft and sure enough they are going to take care of the problem for free. And for the what it's worth I did go back through the Support site and there are two links regarding a "Warranty Enhancement" which are both there because of the RROD, but I still feel kind of slighted here. I go to the site looking for help with the flashing red lights, I find that topic, the topic tells me to refer to a letter (which, again, is a broken link), and then to seak a warranty repair through a online form which tells me I'm out of luck.

It feels like Microsoft is trying to get away with something here. I guess I'd feel a lot better if that "Warranty Enhancement Announcement" had a reference to the RROD in the title.