Hi there,
Well this can be due to a firewall blocking access to the port that the game is attempting to use to ping servers / other players
Try to disable the firewall before entering the game and see if that works. If it does, re-enable the firewall, but set it at a setting that will let you know what port is attempting to be opened while you run the game, and always allow that port to be used for that game.
Hopefully this wil work for you.
Enjoy!
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