Well, I finally stopped procastinating and waiting and called customer support at XBOX. They asked if I talked to Max. I said yeah I did. Then, I asked him if they could tell me what was taking my 360 so long to come back. He put me hold a few times, checking things. The last time it was for about 35 minutes. He said he had to check his resources, so he could tell me what was going on. When he came back he said that they were only allowed to keep the consoles for 4 weeks, not including the time that it is in transit. I thought that was a good piece of information to have. He said that they will be shipping it back by Tuesday of next week and to call on Friday to check and see. I thought he was pretty helpful. I didn't have to get angry or be harsh. He just did what any person doing their job should do. For that, I thank Ben. He helped me restore my faith in Microsoft a little today. Anyone with a red ring of death, be advised that they can only keep your console for 4 weeks. If it takes any longer than that make sure you call. Hope that helps some of you in the same situation as me.:D