The deal is I had a live account and everything was fine. One day my xbox died, the e-mail address tied to the account died and (since it was over a year and a half since I logged in, I made it only for the xbox live service) I couldn't remember my password, I wanted a new gamer tag anyway, so I call in and canceled it. I then make a new account on my new console using a new e-mail address, making sure to log into the new address at least once a month. Now I have been getting charged for both accounts since that time. I haven't known because my online banking doesn't start on the 1st to 30th/31st, it starts on the 8th, 9th etc. And they were charging me at different times of the month separately so when glancing over it, it just looked like I was being charged once a month. This month they charge me twice on the exact same day. This is what brought it to my attention, so I went back looking at the other months and they were charging me twice but at different times that were so spread out in my statements so I didn't notice. The cancellation of the old account and the creation of the new one happened on the same day, 04/03/08, and my statements don't go back that far, only 6 months but back six months I have been getting these double charges and I am sure they will go back all the way to that day. The guy on the phone says I can't do anything and is running me around in circles. So I ask him why can't he can't find this in his records. And he goes, actually sir, your second account was made in june 2, 2009. So I have been getting charged twice without even having the second account? He couldn't make any sense of it, and his supervisor just ran the same circles, in fact the supervisor said I could speak with his supervisor and I am pretty sure they just passed me along to the person next to them making me wait 10+ minutes every single time. I try to reason with him, my friend can see the account has not been logged in since march '08, and obviously they can as well, but they just tell me "the service was available to you" to justify all the things that they are telling me that don't make sense. After the phone calls, the first account which had no connection to the second account was suddenly tied to my second account, aka, I logged in and it would show the achievements side by side which never happened prior to calling in. I had the reference number written in a note pad for the cancellation, but I lost some documents that I forgot to back up after upgrading to leopard, and now snow leopard. I find it convenient that this is one of the places that don't e-mail you the reference number after you call tech support, especially given the large number of subscribers. If anyone knows how to talk to someone higher up or a way to resolve this it would be nice, otherwise just take it as a lesson to only use prepaid cards.
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