i hope they got you all fixed, i got hacked on the 17couch of this month, and they tried to feed me the same cfap! it had nothing to do with your password or your email, the people that are hacking us are using some sort of hack softwear, they go to windows live id password recovery page, then they enter your gamer tag and run the hack softwear, it spits out your email and password! i have watched videos on youtube of them doing this! if they have not fixed your acct file z complant witb the BBB i did today and in just a few short hours i got an email saying my acct will be fixed asap! funny how that works! good luck! if anyone else needs help im here to help! i know how it feels to loose your credits and have them looking and your info!