well i called sony and i was all nervous (i dont know why) pressed zero. was on hold for like 3 minutes. finally a lady picked up and i said how i had the yellow light of death blah blah blah. then when i was done giving all my info she gave me the standard speech (i assume she has done it many times before). since my phone connection was bad she drifted in and out of speech. she sounded like this dadadadadada physical damage... dadadadadada online technician... dadadadada 149 dollars (this is madness!) dadadada e mail will be sent. for me this was like therapy. i felt good after talking to her. just have to wait 24 hours for any news.