@DigitalDame:

my username is danmaxwell. I have had that account since 2002.

If I ever got an email verification email, it would have been back then, and I would have verified it. I have been getting tracked game update emails semi (not very) reliably that whole time.

It would probably be a very good idea to get the "Submit a question" form fixed ASAP because there are probably a lot of people who are only trying to request help through that form.

@cantloginnow:

I actually get to the page to reset my password. It says that when a new password is entered, it will log me in and redirect me to my home page. I enter a password and click the button and it just puts me back on the Change Password page.

I love how it seems like nobody from gamespot seems to be monitoring the "Bug Reporting & Feedback" posts. Come on gamespot, let us at least know that you are aware of the problem we are all having, and maybe let us know when you think it will be fixed. I don't think that is too much to ask.

Still nothing working for me. I found an old email with my username but it won't accept it either. I tried it with my current password and my previous password. I tried it with capitalizing the first letter in my username. My username is all letters with no symbols, so I can't swap _ for -, or anything like that.

It is too bad that only other users are here to help and not somebody from Gamespot who may actually be able to fix the problem.

But hey, I may not be getting the advertisement free site I am paying for, but at least now I can also see ads when I play the Are you Human game now too. What amazing customer service I am getting!!!

I am having the same problems. I can't login. It says no account exists with my email address. The "Submit a question" form is broken. It's pretty bad to break the login and then break the only way for people to contact you without logging in.

If my email address is not my username then I have no idea what my username is. I have always logged in with my email address. I know I have my email address and password correct because I use a password manager to enter them. This is a paid account, so I would really like to see this fixed ASAP.