I recently purchased Ubisoft's Go! Sudoku for the PSP at my local EB for $29.99. My expectations weren't very high. I just wanted to play some quick Sudoku on the go. And to be fair, Go! Sudoku delivers in that respect. You can play Sudoku on your PSP, and you can download new puzzles if you ever finish the 1000 that come on the UMD.

The problem comes with a simple feature advertised on the back of the box. Theoretically, you should be able to take a 480x272 jpg file and use it as a customized background for your game board during puzzles. According to the instruction manual, all you have to do is place your images on a memory card in this folder: /PSP/PHOTO/SudokuPhoto. Then you can go to an in-game menu and select the photos you'd like to use. Only you can't. The feature doesn't work. You can get to the in-game menu, but it doesn't recognize the images. I've tried every configuration of capital and lower case letters for the folder path I can think of, and nothing works.

So I went to Ubi's customer support and explained the issue. My initial response was a form letter (as expected) saying they couldn't help me because my question was gameplay related and not a technical difficulty. I wrote back, explaining that my query was in fact a technical glitch, and I was directed to Ubisoft's forums for further assistance. So no help from Ubi.

In my 17+ years of gaming, I have never once returned an open game. I feel like a tool doing it. It's not even that much money, and the glitch doesn't even break the game. You can still play Sudoku, and the game is fun. But I feel so ripped off. I feel like I'm at least owed an explanation from Ubisoft. Somehow I don't think that'll happen. I'd hate to return the game to EB, because, in the end, it's still fun to play. Any advice? Similar experiences?