Hey guys. If anyone is still wondering how to turn off automatic renewal, this link explains it well: http://majornelson.com/archive/2009/07/29/how-to-turn-off-xbox-live-account-auto-renewal.aspx You can, in fact, take care of it online. There is no need to call customer service. You have to sign in to your account on xboxlive.com and click through a few pages to get to it. If you're already signed in, you can just go here: https://live.xbox.com/en-US/Flows/ManageSubscription/AutoRenewal.aspx First, after you sign in, right under the link to Sign Out on the top right corner, there's a drop down arrow. Click the arrow and choose My Account. Then, on the left side, in the gray box, click on Membership Level. Under the description of your current membership, you'll see the status for Automatic Renewal. It will either be ON or OFF. If it's on, click the word ON. You'll then be able to turn it off. Take note of the "notice" at the bottom about prepaid cards: NOTICE: If you extend your membership by redeeming a prepaid code prior to the expiration of your current subscription, auto-renewal of your subscription will be reactivated. Hope that helps!
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