I pre-ordered GTA V a while back, the special edition one complete with being able to fly the blimp. The game had a few issues but was a great game altogether. Then after a while of progressing in the game, the game would lock up on me. Then I noticed it would lock up on me at the exact same spot no matter what I did. So I went to the Rockstar forums to look for help. They said: "Wash the disc", "Check for scratches"...blah blah blah....and wait for a patch to fix it. So I waited for patches, updated and still have the same results. Actually the first few patches made it even worse. So after a while of being unsuccessful in trying to fix the game on my own I submitted a support ticket to Rockstar directly, this is the entire chain, start at the bottom. Also keep in mind I payed $60 USD for this game:
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Your request (#2146179) has been updated.
Feel free to respond directly to this email and your comments will be added to the ticket.
To review the status of the request and add additional comments, follow the link below to log on to Social Club and you will then proceed to your support ticket.
http://support.rockstargames.com/hc/requests/2146179
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Michael S., Apr 18 06:24 PM:
Godlikemouse,
I apologize. I talked to my manager, we cannot waive the fee. If you would have written in earlier than March, we may have been able to waive the fee but, since you waited until March we cannot waive it.
Best Regards,
Michael S.
Godlikemouse, Apr 18 06:18 PM:
I don't mind returning the disc for a replacement however, paying $20
dollars for an item I pre-ordered far in advance to help support your
company is absurd. When I first ran into the problem and checked online
they said to wait for the patches to come out. So I did, they fixed
some issues and broke others until I reached a point in the game where
it was completely unplayable. By that time of course it was outside the
warranty, I gave your company the benefit of the doubt. I have played
every one of your titles to date (including some of flops) and have been
an avid supporter of your company. The disc, case and all contents are
in pristine condition. Is there any way you can wave this "admin" fee?
If not, then this for certain will be the last Rockstar game I buy and
you will loose me as a supporter and as an advocate for your games.
Jason Graves (GodLikeMouse)
www.godlikemouse.com
godlikemouse@godlikemouse.com
Lastest Music: http://www.godlikemouse.com/music
Michael S., Apr 18 05:58 PM:
Hello Godlikemouse,
We are sorry to hear you are encountering a problem with one of our titles. If you're in the US or Canada, please return your game to the address below:
Rockstar Games Disc Replacement Program
Attention: Customer Services Manager #2146179
Rockstar Games
10626 York Road – Suite E
Cockeysville, MD 21030
As your disc is damaged or out of warranty, there is an admin charge to cover replacements. A check or money order (No Cash) will need to be included with the game to the sum of $20 for a console version or $15 for a PC version, please make this payable to Take 2 Interactive. Please be sure to include the entire game including the packaging and manual, and we also ask that you include a cover note detailing your issue. Please remember to include your return address with the cover letter.
Once we receive the package in the office, it can take a maximum of 4 to 6 weeks for you to receive your package. If you would like a tracking number for the order once it has been processed, please let us know.
Kind regards,
Michael S.
Godlikemouse, Apr 18 05:52 PM:
The problem appears to be the disc. It happens at the same place
regardless of console. The console itself seems to work perfectly
playing through other games. Is there any chance you could provide me
with a free download of the same game or can I send you the game back
and get another one in its place?
Jason Graves (GodLikeMouse)
www.godlikemouse.com
godlikemouse@godlikemouse.com
Lastest Music: http://www.godlikemouse.com/music
Zendesk, Apr 17 02:36 PM:
Hi Godlikemouse,
You are receiving this automated email because we have reviewed your ticket in the Rockstar Games Technical Support system and it has not been updated for 30 days. The ticket you submitted is currently classified as an issue related to crashing/freezing or installation.
Many crashes, freezes, or problems with installation are due to a problem with either the disc or the console. To test this, please try your disc in another console or computer to determine if the disc could be the issue. For a comprehensive list of bad disc/hardware symptoms per game, please refer to: http://support.rockstargames.com/hc/en-us/articles/200148846-How-to-tell-whether-failed-installations-or-random-crashes-freezes-glitches-are-caused-by-a-bad-disc-or-console-hardware-issue
If you are experiencing a crash, freeze, or installation issue on PC, please make sure you have installed the latest patch: http://www.rockstargames.com/downloads#/?collection=9. Ensure your drivers are up to date and try reinstalling required pre-requisites such as .NET and DirectX. Please refer to your game manual and installation directions for details. You can also find the latest drivers on your hardware manufacturer’s website.
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If your issue has been resolved with these tips, via game updates, or through network troubleshooting advice found in our knowledge base (www.rockstargames.com/support) you do not need to do anything further.
If you need further assistance for any reason, please respond to this email or update your ticket so that we can assist you individually.
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Godlikemouse, Mar 09 04:40 PM:
Dear sirs:
I pre-ordered GTA V for PS3 quite a while back and began playing through the game until I reached a spot in the game where the game continually failed. I've waited for updates to fix the issue however so far no updates have fixed it. I've tried everything I can think of including uninstalling the game, reformatting the hard drive, removing patches, cleaning the disc, etc. So far nothing has resolved the issue. The game continually hangs at the exact same spot: Flying the chopper with Trevor to tail the vans. The textures don't seem to load correctly immediately before it shows Trevor urinating on the wall, then later when flying the chopper the LOD textures don't load leaving blurry textures until a few seconds later when it completely locks up the game. I love this game and I would like to continue playing it. Is there anything you can do to help remedy this situation? I've verified that it is not the console, all the other games play just fine and I've played through others with no issues what so ever. Thanks.
Best regards,
Jason Graves
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So be weary of these guys when buying their games. There has been a bad run of discs and they are not willing to fix them without charging you more money on top of what you've already paid. Just saddens me that a once cool company now successful has adopted unhealthy big business attitudes.
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