I have had my 360 sinceJune of '06. Starting today I can play a game from disk or an arcade game. after about 10 minutes it freezes or the screen goes black. I purchased the Product Replacement Plan from best buy when I got it. I have called the 1-888 # to get an RA #.

I wanted to know if anyone has had to do the same and what kind of experience they had. How long did it take to process? Do they send you a gift card for the full amount?

 Thanks for any info you can provide.

-Hopaii