thats an absurd high amount, i don't understand download limits anyway, i pay 30 euro's for a 30mb connection no download limit, and even if it had a download limit, 3000 euro's for being 20 gb over the limit is disproportional.
call a consumer union like thing, i have no idea what it would be called in english, be sure to check your contract to i guess.
google the name of the "protection software" it wants you to download and the first hit will probably be a guide as to how you remove the virus. good luck
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