Anybody know what show it was for, or what I did wrong? Yeah, me neither. There has been reports of people logging in and opening up ther PM inbox, and have noticed their "new" messages were already read. I've witnessed this myself. I'm not sure why it does this. It's been a rare thing, but I've noticed it at least twice. Then there's the whole problem with rejection comments, or the lack of comments. This has been discussed in the forums, and it must be made mandatory for a TV.com Staff member or a show editor to include a valid comment on why he/she is rejecting the submission. We must include a comment for submitting something, so it should be the same way for rejecting. All good editors will give you a reason for the rejection. What I would include is a submission #, so people could report it, like you would get a "support ticket #", so you can report problems to a staff member. I would recommend hiring another person for tv.com duties, since the staff on-hand seems overworked or spread too thinly. One of the duties for that person would be to handle submission problem tickets. That person would know who processed the submission (specific member name), and what exactly was sent. I may continue with a series of these documented (important) problems. These problem reports are already in the forums, but they get pruned every 30 days, and the bug thread doesn't seem to be maintained anymore. Fix the PM System
by jchamberlin on Comments
Instead of giving the usual update on how many submissions I have, I've decided to concentrate on the PM system, which needs an overhaul when it comes to processing submissions. [snide are you reading this ;) ] I've received submissions for some shows which don't mention what show it was for. Example: [quote="tvdotcom"]Thank You! Your contribution of the Episode Crew for has been approved. You just earned points towards your TV.com level. Moderator Comments: thanks Anybody know what show that was for? I do, but not because of the PM. I know it's for a new show, Martha. I thought that maybe shows which weren't in the search engine, maybe didn't get their name mentioned in the PMs, but Martha is in the search engine. So why isn't it included? I've got no clue. I don't quite know how these scripts query the database for that info, but it looks to be broken somehow. I've also received a PM where not only did it not mention the show name, but it didn't mention the submission type (episode crew, note, quote, etc). Very rarely, do I ever get that "This submission was moderated by the TV.com staff." message at the bottom of my submissions anymore. It's like it was turned off. I don't know if it's being processed by the staff or the editor of the show. Obviously I know who's doing it if the show has no editor, but you know what I mean. Another problem I've run into can be seen in this screenshot: Anybody know what show it was for, or what I did wrong? Yeah, me neither. There has been reports of people logging in and opening up ther PM inbox, and have noticed their "new" messages were already read. I've witnessed this myself. I'm not sure why it does this. It's been a rare thing, but I've noticed it at least twice. Then there's the whole problem with rejection comments, or the lack of comments. This has been discussed in the forums, and it must be made mandatory for a TV.com Staff member or a show editor to include a valid comment on why he/she is rejecting the submission. We must include a comment for submitting something, so it should be the same way for rejecting. All good editors will give you a reason for the rejection. What I would include is a submission #, so people could report it, like you would get a "support ticket #", so you can report problems to a staff member. I would recommend hiring another person for tv.com duties, since the staff on-hand seems overworked or spread too thinly. One of the duties for that person would be to handle submission problem tickets. That person would know who processed the submission (specific member name), and what exactly was sent. I may continue with a series of these documented (important) problems. These problem reports are already in the forums, but they get pruned every 30 days, and the bug thread doesn't seem to be maintained anymore.
Anybody know what show it was for, or what I did wrong? Yeah, me neither. There has been reports of people logging in and opening up ther PM inbox, and have noticed their "new" messages were already read. I've witnessed this myself. I'm not sure why it does this. It's been a rare thing, but I've noticed it at least twice. Then there's the whole problem with rejection comments, or the lack of comments. This has been discussed in the forums, and it must be made mandatory for a TV.com Staff member or a show editor to include a valid comment on why he/she is rejecting the submission. We must include a comment for submitting something, so it should be the same way for rejecting. All good editors will give you a reason for the rejection. What I would include is a submission #, so people could report it, like you would get a "support ticket #", so you can report problems to a staff member. I would recommend hiring another person for tv.com duties, since the staff on-hand seems overworked or spread too thinly. One of the duties for that person would be to handle submission problem tickets. That person would know who processed the submission (specific member name), and what exactly was sent. I may continue with a series of these documented (important) problems. These problem reports are already in the forums, but they get pruned every 30 days, and the bug thread doesn't seem to be maintained anymore.