Last July I went on a trip to Colorado (beautiful place, btw) and bought an Xbox 360. Since I live in Brazil and microsoft had not yet launched the Xbox in my country I bought it with pleasure. Now for my unpleasure Microsoft out of nowhere launched the console oficially two months later. It cost 1500 dollars for a Premium package with three games and has national warranty.
In early February the console showed me the three red lights. "Let me call assistance then", I thought to myself. I called them and the attendant told me that every console bought outside of Brazil would have to be returned to the original country so that it can be repaired. That was on February 10th.
Since Carnival happened two or three days later I prefered to wait for the parties to end since the Post Offices didn´t work properly.
By Frebuary 22nd I had my console ready for shipping and had the idea of calling to Microsoft support to check if all my information was correct. That was the last minute I had faith in Microsoft, here´s the talk I had with the assistant (translated, of course)
"Hi I would like to check my information before I send my Xbox to the US, would you please confirm my adress and Reference number?"
"Sir, are you aware that the rules for returning to USs Microsoft has changed"
"No, what has changed, do I have to pay for the shipment, that wouldn´t be a problem..."
"No, Sir the new rule says that Microsoft won´t send the repaired consoles back to your country, do you know anyone who you can tell microsoft to send to so he/she can send it back to you?"
"Wait a minute, let me try to understand the situation, Microsoft from Brazil can´t repair my system because I didn´t buy it here for the humongous price of 3000 R$, so I have no right to a warranty, am I correct so far?"
"Yes, sir"
"And then, when I contact you two weeks ago to know what I have to do you tell me to send it to texas, right"
"Right, sir"
"And now I can´t get my console fixed because "The Rules Have Changed"?"
"Correct, sir"
"HOW THE HELL DIDN`T YOU CONTACT ME BY E-MAIL OR PHONE THAT THE RULES WOULD CHANGE?! WHEN did these new rules were invented?!"
"In Frebuary 20th Sir"
"TWO DAYS AGO?! So you are telling me that I can send the console, but it will never come back?"
"That´s why I asked if you have a friend there, sir, don´t you?"
"NO!!!"
"(Very arrogantly) Then I´m sorry Sir, we can´t help you. (She Hangs the phone in my face)"
Now I got an appointment next week with my lawyer to talk about suing both Brazil´s Microsoft and US´ Microsoft for misleading information reguarding their products warranty and quality.
What is the opinion of SW on this?
conradgeneral
You cant compete with MS lawyers just buy a new one 
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