I ordered DJ Max Portable along with a PSP carry case and Phoenix Wright 2 last tuesday. I had had experience ordering with play-asia before when i ordered DJ max portable 2, Street Fighter Zero 3 and a DJ Max Portable 2 poster.

In the past i have always gotten my stuff shipped via economy air mail and its worked out great for me every time, arriving 5 days after ordering. Which is pretty good for postage from hong kong to australia.

Then this time i thought i'd be impatient and pay for courier via UPS, i wish i never had....

This courier service is supposed to take 1-4 working days it still hasnt arrived. Play-Asia refuses to give me a tracking number for it for "security reasons" and has a live UPS tracking feed setup to my "my account" page if i click on the order number that contains the goods i ordered in this shipment.

The first time i started to worry was when the tracking said that it had arrived in brisbane on friday (its thursday now).

Brisbane is 2 hours drive from my house. But the package still hasnt arrived. So now i get this message on my live tracking that:

"

Shipping Type: UPS Shipping Weight: 0.63 kg
Live UPS shipping data Apr 24, 2007 16:49:00 AU BRISBANE UPS INTERNAL ACTIVITY CODE;AS REQUESTED, THE RECEIVER WILL PICKUP AT A UPS FACILITY AT THEIR CONVENIENCE. THIS MUST BE WITHIN 5 BUSINESS DAYS

"

Here you can see that it says that i have to pickup the package from some depot within 5 days. The only problem is i havent recieved anything in the mail saying to call a certain place to know where to pick it up and when i call UPS they refuse, flat out refuse to talk to me about anything to do with this parcel because i dont have a tracking number. And as i have said before Play-Asia refuses to give it to me. The last UPS person i spoke to (i've called 5 times now), called my claim and story dubious at best and said she was disconnecting my call.

There is no way anyone could have tried to deliver it to my house between the time of ordering and now... I have been home all day every day, noone could have come without me knowing and if they had there would be a slip with a number to call in the mail.

I dont know who to be angry with more, UPS or Play-Asia since its Play-Asia's fault that i cant enquire at all about this mess. And UPS assures me that Play-Asia is liable to give me the tracking number. That wouldnt surprise me because every thing i've gotten from Amazon via UPS has given me a tracking number at ship date to use to track parcel's at my leasuire besides the onsite tracking service they provide live feeded from the UPS site.

I have a feeling that UPS is going to hold my stuff for 5 days and i'll be powerless to do anything about it then they will probably return the stuff to play-asia or something like that, and i wont get a refund.

I'm so frustrated that i feel like crying but i cant do that even i am so i dont know that i can bearly breathe.