With the millions of people pirating Microsoft's products you would think that they would treat paying customers with legitamate problems with more respect.

My service chat log is below :General Info

PLEASE! if you agree with what i think go ahead and post this and try to make a change...

Thank You for reading

Chat start time Dec 31, 2011 4:39:06 AM EST

Chat end time Dec 31, 2011 7:00:54 AM EST

Duration (actual chatting time) 02:21:47

Operator Conal

You are now chatting with 'Conal'.

GI**A: i redeemed my halo anniversary "funeral skull" and avatar armor on my brothers account by accident and would like to delete it from his account and put it on my account please help me out. thank you

Conal: Hello, thank you for contacting Xbox Customer Support. My name is Conal. Please give me a moment to review your question.

GI**A: ok conal

Conal: Are you signed into the account they were redeemed on at present?

GI**A: yes

Conal: Ok one moment.

GI**A: user oliv*****02

Conal: Ok according to the system you are signed into a different gamertag?

GI**A: my user is manu***16

Conal: Ok so this is your brothers account?

GI**A: yes

GI**A: brother is oli**r

GI**A: i am manu

Conal: Ok one moment and I will see what we can do.

GI**A: thank you

Conal: Ok and did you purchase these from the Avatar market place?

GI**A: no. came in the box with retail halo anniversary

GI**A: just got it as a gift

Conal: Ok and cant see it in your brothers points activity, but it may because it was a redemption code.

GI**A: was a redemption code

GI**A: two codes

GI**A: one for the armor, one for the skull

Conal: I understand, I'll have to look into this, bear with me,

GI**A: thank you

Conal: Ok I am just searching for the item.

Conal: Is it Halo: Combat Evolved Anniversary?

GI**A: Yes

GI**A: we have the game it is just the two gifts that are in the wrong account

GI**A: the exact title of the gifts are "Grunt Funeral" Skull

GI**A: Master Chief Avatar Armor (Male)

GI**A: and Master Chief Avatar Armor (Female)

Conal: Ok this content is only available using a redeemable codes, there is no option to purchase this content from the marketplace so unfortunately, I will be unable to get you a new code.

GI**A: can't the items be transfered from one account to another?

Conal: Unfortunately not as avatar items are linked to the gamertag only and not the console.

GI**A: transfer it from the gamer tag?

Conal: Its not possible with avatar items.

GI**A: what about the skull?

Conal: The skull is the same they are both avatar items.

GI**A: its like these were thrown in the garbage

GI**A: my brother does not play this game and my points are on my account

Conal: I'm sorry if there was something I could do I would, but these are redeemable codes.

Conal: They only come with the game purchase.

GI**A: this was a mistake and there is nothing microsoft can do???

Conal: I understand but as I said that code came with the game and we don't have any codes for it.

GI**A: are there like items that you can provide?

Conal: We have no way to provide you with alternative items as they come with games or are purchased from the marketplace.

GI**A: This happened because of auto sign in

GI**A: i would like to escalate my claim

Conal: Yes and that is a setting selected by you or your brother, I can escalate the case but I want to advise you that the outcome may not be in your favor.

GI**A: this outcome is not in my favor

GI**A: i am sure it is possible for microsoft to solve this error

Conal: Ok I am discussing this with me colleague and i'll be right back.

Conal: Do you have the codes?

GI**A: yes

Conal: Ok can you send me them?

GI**A: skull: *****-*****-*****-*****-*****

GI**A: Armor(Male):*****-*****-*****-*****-*****

GI**A: i did not redeem the third (female)

Conal: Thank you, can I have a contact email address?

GI**A: *********@gmail.com

Conal: Ok one moment please.

Conal: Ok I have just checked the codes and they are redeemed on a different account to the one you are signed in on. To escalate the case you need to be signed in to that account.

GI**A: signed in onlie or on the xbox?

Conal: On xbox.com while starting a chat.

GI**A: so how do we do that

GI**A: right now

GI**A: i can do it from a different computer

Conal: Please Sign In with the Windows Live ID that is associated with the other gamertag. To sign in go here.

Conal: Please Sign In with the Windows Live ID that is associated with the other gamertag. To sign in go here.

GI**A: so will i lose this chat?

Conal: No you shouldnt.

info: Your chat transcript will be sent to *********@gmail.com at the end of your chat.

GI**A: how will i find you?

Conal: Just sign out and sign in with the other account info, then comeback to the same chat window.

GI**A: OK

GI**A: signed in

Conal: Ok I'm just re-loading the account.

GI**A: wait this is the boys father right now

GI**A: it looks like i need to recover my son's password

Conal: No that seems ok, its the same account the codes were redeemed on.

GI**A: he looks signed in though

GI**A: ok thank you there was a message on the screen

GI**A: yes thats the account

Conal: Ok I am escalating this now, bear with me.

Conal: Ok here is your escalation Service Request number:**********

GI**A: now how is this handled?

Conal: You will be contacted in 11 days with a resolution, by email.

GI**A: microsoft should give their customer service agents more authority to solve problems. this would have been very easy to solve. i am sure sony or nintendo would have gone the extra mile. we own those consoles too - and face the dilema every day which games to buy. this service does not bode well for microsoft.

Conal: Is there anything else I can help you with today?

GI**A: you haven't done anything yet. is there something microsoft would like to do today?

Conal: I have escalated the case which is standard procedure when we cant resolve the issue on first contact.

GI**A: shame on Microsoft if you think chatting = customer service

GI**A: and then send me away for 11 days

Conal: Its up to 11 days, it may be resolved quicker.

GI**A: good day sir. your superiors should read this chat log. i personally think it is embarrassing to microsoft

info: Your chat transcript will be sent to *********@gmail.com at the end of your chat.

Conal: Thanks for contacting Xbox Support.

GI**A: this is the father who has been writing...i will carefully weigh purchase of more xbox games

info: Your chat transcript will be sent to *********@gmail.com at the end of your chat.

THANK YOU FOR READING!

i just finished the mafia 2 pc story and i have to say if star craft 2 got a 9.5 this is a 15.5

1. mafia 2 has great graphics and star craft 2 doesn't.

2. mafia 2 has a touching and exciting story star craft 2 is about robots nothing really interesting.

3. in mafia 2 you can experience the shooting and chases but in star craft 2 all you do is command to shoot its about who has a bigger army and more money.

4. mafia 2 has fun achievements unlike star craft 2 were there are none.

5. mafia 2 you got the real deal Italian mafia in new york star craft has a bunch of robots in a desert

for me mafia 2 is worth a 9.5 star craft 2 isn't even worth 8.5 its worth a 7

everyone knows about the new starcraft 2

it got a 9.5 rating now i wanna ask you guys and answer me

is this game really worth that rating ? it doesnt have great graphics , were is the story in the game , is it that different then all the other strategy games?