Well now you know how to turn it off so you don't have this problem again.SweetbackhairRead my posts above... he is not responsible for "this problem".
n2play's forum posts
Some of you guys are not reading.... What the original poster and I are referring to are NOT emails. We were also not greeted with offers to renew AT THIS POINT in time. We got a message through the box informing us that our subscription was ending and asked if we wanted auto-renewal or not. If we said "No", how is there any justification for being re-billed? When I told the poster above that I owed them alt least one beer, it was because the link he provided got me to a setting to turn off re-billing while the link offered through the box wanted me to call them to stop re-billing. I took a screenshot of my re-billing being off thanks to his link. If I get re-billed anyway I will send that pic during any charge back. I doubt Microsoft is scamming renewals. As a past Alpha and Beta tester I can tell you rarely any left or right hand there knows what the other is doing ;) .u need to go to your setings and switch auto renew off.. not in the emails
I owe you at least one beer;) I could not get to that setting from the link provided on the onscreen popup. Hopefully this time no means no ;)I have it off, but I get to the general page here...
https://live.xbox.com/en-US/Account?xr=mebarnav
I have no idea if that will translate and work.
RussellGorall
Anyone know where to find this option? I can't find it.You have to select turn auto renew off. Apparently they have the option now on xbox.comRussellGorall
there is also a weird way some MLG site had up to get it off. Something about setting your location to Chicago, etc.RussellGorallThat *IS* weird :)
This is good advice. I've used only Live cards for points. Before this I always had the option of changing my account type and payment method via online so I never changed that (every year I planned to look for a Live Gold card special and switch to that but never got around to it before renewal time, lol). The change that requires a phone call to change re-billing was probably in the mile long new TOS I breezed through a bit back while guests were waiting to play with my Kinect :O ( I _ass-u-me-d_ it was privacy policy and other CYA updates like a bunch of my other online services have had me agree to recently). My day has ended after midnight. Hopefully I can find time to be on hold to stop re-billing tomorrow...This is one reason why I don't have any credit card information in my xbl account and strictly stick to live cards for renewals and points. Like everyone said though, call microsoft support and try to be friendly, they've always helped me whenever I've had a problem.
littlestreakier
[QUOTE="wallmart56"]
So it was about a week before my subscription ran out and message popped up on my system saying that it was about to run out and if i would like to auto renew it i selected no and didnt think anymore of it the next week i got an email saying that i had been charged for another month! has anyone else had this problem? if so how did you resolve it? thanks in advance.
Jaysonguy
No, you didn't tell it not to renew
The message came up and you were given a chance to renew AT THAT POINT IN TIME, you declined.
If your account was set to auto renew that still means it would renew when your Live subscription was up
Do yourself a favor and understand what the terms are next time you sign up for something, this one is 100% your fault. Maybe you'll have someone at Microsoft help you for messing up but if they don't take this as a lesson to actually read what you're doing.
Jason, perhaps you got a different popup. I am looking at it on my TV now and it says: Your Xbox Live Gold Membership will expire on 3/18/12. Do you want to set your membership to automatically renew? (Yes/No). That says nothing about renewing now. It speciffically asked for preference in auto-renewal. I'm glad I searched and found this thread before just clicking No. I was debating my budget and realized the only thing Live Gold gave me not handled otherwise was Multi-player and that is something I never use and only a few times by friend/family. If I had just clicked No on that screen and I got re-billed anyway it would not be 100% or even 1% my fault. Because I read this thread I logged into my account on their site where I was greeted with: You have no valid payment options on file. It said Expiry Date: 9/30/2009 Really? I've been a member for 5 years and I know on my tight budget everytime my membersip came out (ouch especially after the 10 buck increase last time). but it says that they are going to re-bill my supposed no payment options for 3 years again on the 18th. Really? I can't turn off automatic renewal either through the box OR in my account at their site. I have to call them... Great, in the middle of not 1, but 2 extended hell weeks I've got to find time to deal with that. Your response to the guy asking for help was so misdirected. Please be a little kinder and remember there anomalies (and sometimes changes) in all of our tech that even the geekiest of us who think we know it all haven't seen ;).
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