For those who may not know. My Steel Battalion controller broke yesterday. I'm currently going through withdrawls.

I wasn't very upset yesterday when my controller broke. I figured I'd just call, buy the parts and everything would be great. This morning, however, I was a little bit more worried. I searched for Sammy's website, and soon realized they had some kind of merger with Sega and are now known as "Sega Amusements USA." Well, I called them up and was told to call Capcom. Of course, Capcom couldn't easily provide a number on their website or one of their games, so I searched for a while and finally found one. While speaking to a Capcom representative, I was told to call Sega Amusements. When I explained that I had just done that, the rep. told me to email Capcom with a parts request, and they would "try" to find the part I'm looking for IF there is still one available. Now, I'm very frustrated and worried.

This email address they gave me is one almost all Steel Battalion: Line of Contact players should be familiar with. It's the email address we've all sent dozens of complaints to, and never got a single apology or response of any kind. Many go as far to say that they automatically block your email if it has "Steel Battalion" in it. I do believe that one, but this will be the real test I suppose. That's how much faith I have that my email is being received and there is someone actually reading it. In fact, I think Capcom employees go their if they want to have a laugh about customer problems.

Now, if you know Capcom like I do, you know that everything they say is crap. So I plan on calling both Capcom and Sammy everyday to make sure they get my email, read my email, comprehend my email, and take the appropriate actions to get me my parts. The last thing I want to have to do is buy a used controller from ebay and have it break two days after I get it.

And yes, in case your wondering, I do hate Capcom with every fiber of my being. I should be shot for buying Dead Rising and SFII' HF. An actual, non-edited screenshot.