Hello, I would first like to state that I have been a loyal X-Box customer since the first day of the launch of the original X-BOX. My original is STILL going strong to this day.I am writing to you out of total frustration regarding the Xbox 360. Again, I would like to state that I really enjoy the 360 and I think XboxLIVE is the Best gaming experience out there, it is hands down the best gaming experience I have had. But, I am now seriously considering abandoning your product for the PS3 after my complete lack of faith in the durability of the 360 and the solutions you have provided me in resolving them. I received My original 360 when I pre-ordered it from walmart in September of 2005. I received the system one day after launch in November of 2005. In September of 2006 the console died via "The Ring of Death" and I contacted customer service and was told to send the 360 back for repair (Ref # xxxxxxxxxx). After several weeks I received another 360 via UPS.( not packaged very well) I discovered that the 360 I was sent back was not the 360 that I had sent in but a different one. I was only able to enjoy my second "new" 360 for only about 2 months.In November of 2006 I began to experience problems with my second 360 which eventually led to the console AGAIN suffering the " Ring of Death". I again contacted customer service which was extremely frustrating due to the lengthy time I was on the telephone with them after several phone calls.These calls finally led me to send my second console back around the end of November 2006 (Ref # xxxxxxxxxxxx).Weeks later I received another(my third) 360 back ( again packaged poorly) and I discovered the the 360 I was sent back was a different one again with a manufacture date of 11-08-05! Clearly a USED refurbished 360.Now to My latest FRUSTRATION. A few days ago after the spring update my third 360 began to freeze while playing games and after rebooting several times and including following the instructions from customer care on how to remedy the problem My THIRD 360 died on me again 3 RED Lights.I then contacted Customer care and they stated that they would have me send my Third 360 back for"repairs" again. (REf # xxxxxxxxxxx) this was yesterday on May 18 2007.Now I will be waiting weeks again before I am able to use my FOURTH 360. In addition to not being able to play on Xbox LIVE which is a service that I am paying for and not being able to use.I am very sorry for this lengthy E-Mail but I hope you can understand my frustration with your product. I would like to make a request due to my EXTREME inconvenience. I would request that I send my Third 360 back to you and instead of you sending me back another refurbished 360 I would ask that you send me a refund in the form of a voucher/coupon that I could use towards the purchase of a NEW 360 from the retailer of my choice and from that retailer I could then purchase an extended warranty and if that 360 should malfunction I would be able to return it to them and have a new one the same day instead of weeks.As you see even after these frustrations I am still willing to purchase another 360 because I really enjoy your product.I hope you recognize that I am a loyal Xbox customer who feels that I have not been treated fairly after spending a good deal of money and time on your product.I hope you will make an attempt for help me with my concerns.I am very close to switching to another console which I would rather not do.Please Feel Free to contact me anytime.
Thank you very much for your time

:evil:Well Today 05/24 I received My response. After being told two different times that a supervisor would be contacting me I decided to call them ( due to the fact that I never was contacted). I was told with much indifference from the supervisor that my request was denied. I was told that the only way that MS replaces consoles is when a console breaks more than 3 TIMES IN 3 MONTHS (obviously this has happened for them to have this policy). No mention of compensation of any kind was even offered ( I really don't care about getting something other than a WORKING 360 but, it would of been nice to-have been asked). SO I will now be sending in my THIRD BROKEN 360 for repairs, When I receive my FOURTH 360 it will be going to Gamestop to be traded in for another system. I have had it with MS and I will not waste anymore of my time. It is a shame because  Ireally enjoyed the games and LIVE. I hope another systems on-line play will improve soon so I can get back to having some fun in my free time instead of spending HOURS on the phone and writing e-mails to a company who does not seem to care during my free time. I will be doing one last thing before I trade my 360 in. I WILL be contacting the Better Business Bureau with my long Frustrating experience with the XBOX 360 which I have thoroughly documented. Anyway to all of you who have I broken 360 I wish you good luck and I hope none of you have to go through the nonsense that I had tio deal with.