Hi,

I'm "Kevin" from the Consumerist post.

Let me clear up a few things for you folks.

1. I kept my hard drive.

2. Microsoft no longer offers points refunds. So those of you who had to create a silver account, get a bunch of free points and rebuy your stuff. That solution no longer happens. If your 360 has to be sent in for RROD or other repair that results in your system being replaced then you'll get to experience the fun filled customer service experience I'vehad.

3. If your console has red ringed and you always sign into live you won't see this problem. The only time you will see this is if you don't always sign into live or you have additional profiles on the system. Content gets linked both to your Xbox Live id and to the serial number of your 360. It has nothing to do with the hard drive.

After the attention my issue recieved yesterday Microsoft called me backa gain reporting that the licenses had been transferred to my repaired 360 and if I deleted my content and redownloaded it then it would work. I've done that and it now does work.

For those of you claiming there's no "proof", I really can't offer you any to prove that I actually had this problem but I can prove it exists:

There is 143 page post regarding the issue on Microsoft's official xbox forum. If the issue wasn't true wouldn't they have stamped this out by now? http://forums.xbox.com/143/17044887/ShowPost.aspx

A bit of googling will find you a bunch more affected people - http://www.google.com/search?q=Microsoft+DRM+xbox

And if you watch Major Nelson's blog people complain about this issue in nearly every post he makes.

It's also been covered in a number of gaming magazine's recently including OXM.

To claim this problem doesn't exist and isn't be handled in a horribly slow fashion is just silly. Besides the RROD the problems this DRM issue is arguably the #1 problem with the 360.