A few months ago I opened a GameTap subscription (to play URU Online mainly), started the interface, found it easy to navigate and found a lot of titles I thought were interesting and I'd get to playing someday (Was saddened to see Xfire supported GameTap but didn't track specific games within it). 

Needless to say after about 3 hours of URU when it was first released, I hadn't turned on GameTap again.  A few days ago I decided to get into it and play some Tomb Raider Anniversary (possibly download it from GameTap).  The program wouldn't run, don't know why, just would start up and end... I'm a sucker for packaging so I decided to just purchase TR: Anniversary instead (need that manual!) And given that I hadn't used GameTap in a few months I decided to just cancel my subscription.  Went to GameTap's website, cancelled subscription via Live Chat.  Today I was checking my bank balance and noticed a $9.95 charge to my account from GameTap.  This charged was posted to my account the day after I cancelled my subscription.  So I go to GameTap's website again, via Live Chat and start the following conversation (I'm so annoyed it's not even funny):

I am CUS, the GT Rep is CSR (I cut out personal information for obvious reasons and things in parathesis are my comments post-convo, merely for entertainment purposes here on GS)

06/07/2007 10:55:57PM  Session Accepted CSR (Annah)
06/07/2007 10:55:57PM  Enter Session CSR (Annah)
06/07/2007 10:55:57PM  Message Sent CUS "I cancelled my account on June 5th, was charged on June 6."
06/07/2007 10:56:02PM  Message Sent CSR "Thank you for contacting GameTap Customer Support. My name is Annah. How may I assist you today?"
06/07/2007 10:56:20PM  Message Sent CSR "I am sorry to hear this happened."
06/07/2007 10:56:34PM  Message Sent CSR "What is your e-mail so I can pull up your account?"
06/07/2007 10:56:42PM  Message Sent CUS (EMAIL SUPPLIED)
06/07/2007 10:57:20PM  Message Sent CSR "May I ask what your method of cancellation was?"
06/07/2007 10:58:00PM  Message Sent CUS "Via this chat program"
06/07/2007 10:58:14PM  Message Sent CUS "I have the full chat in an email"
06/07/2007 10:58:25PM  Message Sent CSR "Okay."
06/07/2007 10:58:36PM  Message Sent CSR "What is your Tap ID?"
06/07/2007 10:58:40PM  Message Sent CUS "suzabbe"
06/07/2007 11:01:19PM  Message Sent CSR "This account is not active" (Stupid Comment #1!)
06/07/2007 11:01:48PM  Message Sent CUS "It should have been cancelled on June 5th"
06/07/2007 11:01:52PM  Message Sent CSR "It says here that you were charged on the 5th"
06/07/2007 11:01:58PM  Message Sent CSR "at 8:13 pm"
06/07/2007 11:02:05PM  Message Sent CUS "But I was charged for subscription on June 6th"
06/07/2007 11:02:12PM  Message Sent CUS "My statement shows the 6th" (This is stupid statement by ME #1, lol)
06/07/2007 11:02:25PM  Message Sent CSR "That's when it came out of your account, but we requested it on the 5th"
06/07/2007 11:02:43PM  Message Sent CUS "So this amount will not be refunded?"
06/07/2007 11:02:55PM  Message Sent CSR "No, I apologize."
06/07/2007 11:03:05PM  Message Sent CSR "I see in the notes here that you cancelled at 9:00 pm"
06/07/2007 11:03:12PM  Message Sent CUS "That's terrible Customer Service."
06/07/2007 11:03:14PM  Message Sent CSR "so the charge was before that."
06/07/2007 11:03:40PM  Message Sent CUS "I've cancelled with Netflix 3 days into a subscription and they've refunded."
06/07/2007 11:04:01PM  Message Sent CSR "I apologize, but we cannot refund this."
06/07/2007 11:04:29PM  Message Sent CUS "That's fantastic, I'll let all my online contacts know that."
06/07/2007 11:04:50PM  Message Sent CSR "I'm sorry you feel you have to do that."
06/07/2007 11:05:21PM  Message Sent CUS "It's ridiculous to not be refunded for what, 47 minutes?"
06/07/2007 11:05:55PM  Message Sent CSR "29 minutes." (Stupid Statement #2, Why is she correcting me making MY case better and making it clear she can't do math!)
06/07/2007 11:06:13PM  Message Sent CUS "You said I was charged at 8:13"
06/07/2007 11:06:34PM  Message Sent CUS "Account cancelled at 9pm"
06/07/2007 11:06:45PM  Message Sent CSR "Right, sorry"
06/07/2007 11:07:39PM  Message Sent CSR "I am sorry that I cannot refund the charge."
06/07/2007 11:07:45PM  Message Sent CSR "Is there anything else I can assist you with today?"
06/07/2007 11:08:00PM  Message Sent CUS "I'd like to escalate this request"
06/07/2007 11:08:11PM  Message Sent CSR "I cannot do that."
06/07/2007 11:08:36PM  Message Sent CSR "You do not fit the criteria for an escalation." (Stupid Statement #3, here I wondered if I was talking to a computer or a person!)
06/07/2007 11:08:47PM  Message Sent CSR "I know you don't want to hear that." (Stupid Statement #4, um yeah, you shouldn't have SAID that idiot!)
06/07/2007 11:09:09PM  Message Sent CUS "Really... what's the criteria?  What software developer do I work for?" (Which I do, but that doesn't really matter, lol)
06/07/2007 11:09:34PM  Message Sent CSR "The criteria is that you cancel before you are charged."
06/07/2007 11:09:56PM  Message Sent CSR "If we charge you by accident or GameTap does not work on your machine, then we can refund your money." (If only I had told them the program didn't work the day before... sigh... couldn't say it NOW... it would seem like a lie)
06/07/2007 11:11:55PM  Message Sent CUS "Thanks, consider this posted for public consumption."
06/07/2007 11:12:00PM  Message Sent CSR "Again, I apologize for the inconvenience. If there was anything I could do about this, I would, but I cannot."
06/07/2007 11:12:13PM  Leave Session                     CSR (Annah)
06/07/2007 11:12:13PM  Leave Session                     CUS
06/07/2007 11:12:13PM  Session Ended   

LAME-O!  Netflix rocks by the way!  Their Customer Service is awesome!