I disagree with the guy's premise that angry fans prevent innovation. My belief is that the problem is that many people are fans of franchises and not the game designers behind the franchises.
Not true at all. Brand loyalty is what most fanboys are all about. Fallout would come to mind, I remember a fan of the original Fallout sent death threats to Todd Howard. They were, and still are more than ever, raging about Bethesda taking the licensee from Black Isle studios. And then take Obsidian Entertainment, they can churn out anything and everyone would call it a masterpiece. If that's not being a fan of the designers I don't know what is.
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