I don't see why there are any complaints at all. The game delivers perfectly. You don't need to have any skill with RTSes (but can enjoy it as a challenging game if you do) to get your money's worth out of this one. I have played just the campaign, and it's totally immersive. I am terrible at RTSes and Casual is just where I need to play. They even have a "beginner's league" in battle.net, that'll give you 50 easy unrated games, and then judge your skill and keep you where you need to be after that. The upgrade system sounds awful on paper, but it's incredibly well thought out. The only things that I am not enjoying to the fullest are Mercenaries (bought with credits, limitted to use during missions, and on a cooldown) and the obtaining of research points (protoss/zerg) is a little blunt, but that is overlookable (they are scattered throughout missions, a bit difficult to find when worried about timers). But the engaging storyline, and graphic potential, and cinematics very often (within 10 or so missions I've had probably 6?) it more than covers itself. After every mission you can see a (usually relevant) broadcast from the United News Network spewing Dominion propoganda, talk to the men on your crew (including Tosh, the black dude from GotP we saw, who is in fact not Duran), and spend credits on upgrades at the armory, and mercenaries at the cantina. There's even a minigame in the Hyperion Cantina called "Lost Viking," an arcade game like 1942 (although the controls are a bit slow). The non-linear mission selection doesn't sound great on paper either, but the fact you get a new unit from every mission (and need to use it so you learn to, like the fantastic mission with Vikings) gets you to cover the missions to that you're probably not just running into your first Protoss when you're on Korhal unless you can live without siege tanks and maruaders.
Overall, great presentation, freedom that doesn't hinder gameplay, amazing story, unnoticable setbacks, and fantastic difficulty management. I couldn't be happier with the game we got after these twelve years.
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