It's great that we can now play as the One, but that is quickly forgotten when you look at the aweful character models.
Another problem is the graphics, especially the character models. The characters are just horrible to look at, period. Now the environments are pretty well laid out . In the level where Neo and Trinity are in a helicopter trying to get to and save Morpheus one of the levels in the building falls down and it looks pretty cool. It's probably scripted but it's still pretty good looking.
The controls are not too bad but the combat is just a whole bunch of button mashing.The shooting controls are awkward and... well, just awkward - you have to hold down R2 and then shoot with R1. I guess when you get used to it, it won't be so bad but I just found it hard to get used to. I think the reason for the targeting button to be R2 is because your bullet time button is L1 so you can't really use that as the targeting button, but it's still awkward to use.
To sum it all up, this is still a pretty good game, and probably the best in the series. So, Matrix fans should like this game, although newcomers to the series might not like it because of the noticeable flaws. If you're not sure about this one, you should probably rent it first.
I also want to add that I didn't play through the whole game because of the problems, but it does a pretty good job of summing up the first movie, which was nice for filling me in on the story since I haven't seen the first one. I don't really have a problem with the story telling. It is just how the game plays and looks that is a real downside.