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Pokemon Go: All the Known Issues Here

Newly launched Pokemon mobile game is having some issues.

67 Comments

This post was updated July 11 with more issues.

Now that Pokemon Go is available to download, developer Niantic Labs has updated its website with a rundown of all of the game's major known issues.

One of the problems is the "You already own this item" error message on Android devices, while another bug makes your progress temporarily reset to level 1. Additionally, Niantic Labs warns that Pokemon Go can zap your battery when playing for a long time. "We are working on a solution," the developer said about the battery life issue.

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Other problems include distorted audio and drifting or jittery GPS location service. "Please ensure location/GPS enabled and set to high-accuracy mode," Niantic said about this. "We're constantly working to improve GPS accuracy and stability. In general, GPS accuracy largely depends on the device you're using and your signal/connection strength."

Additionally, Pokemon Go has been experiencing some server issues. Its servers were unavailable for some users at periods last week, preventing them from playing. Niantic Labs has since acknowledged these problems and "paused" the game's international rollout as a result.

Scroll down to see all of the Pokemon Go known issues, as well as some workarounds where available. All of the text is written by Niantic Labs (via Kotaku).

The AR game is free with microtransactions, though if you want limited access to the game without unlocking your phone, you can buy a $35 optional accessory when it becomes available in the time ahead. The accessory vibrates when a Pokemon is nearby, at which point you'll have to press a button to catch the creature.

For more on Pokemon Go--which challenges players to find, catch, and collect Pokemon in the real world--check out GameSpot's article on essential facts you'll need to know. It covers where to find Pokemon, how to hatch eggs and evolve, and the in-game Pokemon Gyms.

Pokemon Go Known Issues (as of July 11):

PokeCoins and premium items do not appear in my account

Please try the following steps if you're having trouble seeing PokeCoins or premium items in your account:

  • Sign out and sign back into Pokemon Go. Open Pokemon Go, touch Main Menu > Settings and then select "Sign out."
  • If that does not resolve the issue, try powering off your device and restarting.

Receive "You already own this item" error message (Android only)

If your device loses internet connectivity while purchasing PokeCoins from the shop, you may receive the "You already own this item" error message. Please power off and restart your device to resolve this issue.

Trainer progress temporarily resets to Level 1

You may have inadvertently created two Pokemon GO accounts: one account using Google and one using Pokemon Trainer Club. If you create an account with one login method and later attempt to use the other login method, a second account is created. To resolve this issue, log out of your account via the Settings menu and then log back in with your original login method.

Distorted audio

In some situations, music and sound effects within Pokemon Go app may become distorted or delayed. This issue often occurs while connected to Bluetooth audio. We are aware of the issue and we are actively working on a solution.

Heavy battery use

Some devices may experience battery drain while playing Pokemon Go for prolonged periods of time. We are working on a solution.

My location is incorrect, unavailable, or jitters/drifts

We're constantly working to improve GPS accuracy and stability. In general, GPS accuracy largely depends on the device you're using and your signal/connection strength. To improve your device's location, please review the following settings:

  • Pokémon GO has location permissions enabled
  • Internet connectivity is enabled (3G, 4G, Wi-Fi)
  • Device location/GPS is enabled
  • Location/GPS set to high-accuracy mode

Receive "This item is not available in your country" error when trying to download the app

Please check your Google Wallet settings to ensure your address is based in the proper country. If this doesn't work, you could also try reaching out to the Google Play support team via their Help Center.

Got a news tip or want to contact us directly? Email news@gamespot.com

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xelamarie

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I have been waiting to create an account.....their website has been down for over 12 hours but still see people playing??

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helldragonzer

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You forgot having to move states to find 1 Pokemon.

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svaubel

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An issue you didn't mention is that if youre using a Trainer account, you cant even play right now at all.

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No_one

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This game is terrible. 1/10. Better off making your hands bleed with Flappy Bird, which isn't saying much.

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Maui_Lion

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I can't even log in to the freakin thing with my Pokemon Trainer ID. Sure I could just give up and use Google, but there's supposedly perks for using the Pokemon Trainer Online account down the line, so why waste time building one up I won't use.

I'll just be happy once I can log in again.

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Gustaroo0404

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Edited By Gustaroo0404

@Maui_Lion: I can't even sign in with Google do you have any ideas as to why this is?

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scarred_fox

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one issue I came across was two different gym leaders pokemon HP bar would not drop past 1 HP. the timer would run out and nothing happened. I would reset and battle again only to be kicked off repeatedly, almost likea timer lock out. Eventually it let my stay and fight but only to encounter the same HP bug. I've only successfully taken over one gym and it was the KFC XD I'm the Colonel now. Anyway, I gave up on the gym battles for now and continued my run path.

Tip: if you do go on runs use the incense. Holy crap there were A LOT of pokemon along my route.

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ladymulti

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Meh I played it and it wasn't really that interesting. It's meme fuel more than anything. I wanted to test it out and so I have. Now my profile reset to nothing and the game doesn't want to load so yeah.

It was a nice idea but I see it being more of a safety hazard. Like..I watched a Youtuber who was playing the game in his car at night. Yeah...such safe. xD

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Metallunar

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Beta tester here, back in the testing stage the game was much easier you would get more potions from the stops also, pokemon were easier to find, the pokeradar had would read out in meters instead of 1-3 footprints, wild pokemon cp would be around 90 and up.

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Terrorantula

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Not here in the uk

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TimmyDKJR

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Bust. Always thought it was going to be a bust and it's turning out to be one :D

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squall_83

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@TimmyDKJR: Millions of active users already. Surpassed more users than Tinder and soon to surpass Twitter. Pulling people out in droves in every city. Bumped up Nintendo stock %30 in only a few days, more than 1/5th of their overall worth.

Every major game has issues like this when it first rolls out. It will be fixed with time, and it certainly doesn't look like it's making much of a difference being broken.

I'm not sure if you know what "bust" means.

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TimmyDKJR

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@squall_83: Meh too early to tell. It's playing on people's nostalgia. The core of it is still a terrible game. It might not be a bust for casual mobile game only gamers, kinda like how temple run has a billion downloads. But for the most part a lot of people will eventually realize how terrible the core gameplay actually is.

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squall_83

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Edited By squall_83

@TimmyDKJR: True, but to be fair, it is also far from finished. I think it's only version 0.29 or something and they do plan to add many new features over time. Hopefully it fleshes out into something great in the end.

EDIT: Honestly, I believe this game's strongest merit isn't how good of a game it is, but just how great of a social interaction tool it is. I have never met so many random people and made so many new friends. It's really something quite special.

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TimmyDKJR

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@squall_83: I hope so. I don't want it to be another all about microtransaction to progress type of game =/

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Pierce_Sparrow

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@TimmyDKJR: Not really. For the most part it plays pretty well. I have had a few issues, but it's been mostly successful. And it's a pretty damn well done mobile game. Very encouraging for going out and exploring various areas. Of course, with it being Niantic, I didn't doubt it would be excellent.

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atopp399

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Wait, they're blaming no one in the US from being able to download it on us? Like, it's our fault? Lol, good one.

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