Best of E3 Voting bug

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caityful

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#1 caityful
Member since 2010 • 1210 Posts

The page fully loads and you are able to click the "Vote" button, however it simply refreshes the page and nothing has happened. You are able to click the "Vote" button again for the same category, but it does the exact same thing, over and over.
No matter how many times you click it. And doesn't move on.

I've tried this in both Google Chrome and Mozilla Firefox and both have yielded the same results.

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michaelP4

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#2 michaelP4
Member since 2004 • 16681 Posts
I'm experiencing the same thing. This happened to me before when I voted in the 2010 Game of the Year awards. Providing that the vote registers once (meaning you click vote once for a game, and see the results), then I think the vote has been taken into account. For me, some of the categories I can see the results, while for others I can only click vote, and if I do click vote, to vote for a game, nothing happens. I tried clearing my cache and cookies, and that didn't do anything either. I presume we're okay though regardless. Also, I'm using Opera. Haven't tried it on the other browsers, but I'm sure it'd worked on Internet Explorer.
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caityful

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#3 caityful
Member since 2010 • 1210 Posts

I'm experiencing the same thing. This happened to me before when I voted in the 2010 Game of the Year awards. Providing that the vote registers once (meaning you click vote once for a game, and see the results), then I think the vote has been taken into account. For me, some of the categories I can see the results, while for others I can only click vote, and if I do click vote, to vote for a game, nothing happens. I tried clearing my cache and cookies, and that didn't do anything either. I presume we're okay though regardless. Also, I'm using Opera. Haven't tried it on the other browsers, but I'm sure it'd worked on Internet Explorer.michaelP4

Yeah, this happened last year as well. But eventually I got it working...

Also, I've tried the clearing of history/cache/cookies. Still no luck.

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gmax

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#4 gmax  Moderator
Member since 2005 • 6865 Posts
It's a shame they don't fix these votes. With this event we're a little luckier that there are only 20 categories or so, so the likelihood of cookie overdose is reduced somewhat. I'll be checking this event's ballot later, but in previous events there were two behaviors at work. One had to do with setting a browser cookie for every vote category. When already in possession of that cookie, loading the page would always show you the results, and the "vote" buttons wouldn't be shown. That was all fine and good until they set over 4 dozen cookies, and browsers started doing all kinds of weird things as the number of allowed cookies per domain was exceeded. Some browsers wouldn't set any more cookies, some browsers would actually delete old ones - spontaneously logging users off in many cases. The other behavior was server side. If you didn't have a cookie and you got the vote buttons, and you voted, but you'd already voted (recently), you'd get the "refresh only" behavior - no "you already voted" message or anything like that - just a refresh. If you're getting the refresh only behavior now, it might be an indication that the system thinks you've already voted on that category recently. I'm using the "recently" qualifier because in almost all cases the behavior eventually seemed to wear off. I've been dreading it but I'll check that ballot out soon and see what happens. My advice in the mean time is just vote early, and often.

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guildclaws

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#5 guildclaws
Member since 2009 • 7921 Posts

I voted on Best of E3 2011 2 days ago, it's working fine for me, this bug has happened to me on Best of E3 2010 though

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visi0nz

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#6 visi0nz
Member since 2002 • 143 Posts
It's a shame they don't fix these votes. With this event we're a little luckier that there are only 20 categories or so, so the likelihood of cookie overdose is reduced somewhat. I'll be checking this event's ballot later, but in previous events there were two behaviors at work. One had to do with setting a browser cookie for every vote category. When already in possession of that cookie, loading the page would always show you the results, and the "vote" buttons wouldn't be shown. That was all fine and good until they set over 4 dozen cookies, and browsers started doing all kinds of weird things as the number of allowed cookies per domain was exceeded. Some browsers wouldn't set any more cookies, some browsers would actually delete old ones - spontaneously logging users off in many cases. The other behavior was server side. If you didn't have a cookie and you got the vote buttons, and you voted, but you'd already voted (recently), you'd get the "refresh only" behavior - no "you already voted" message or anything like that - just a refresh. If you're getting the refresh only behavior now, it might be an indication that the system thinks you've already voted on that category recently. I'm using the "recently" qualifier because in almost all cases the behavior eventually seemed to wear off. I've been dreading it but I'll check that ballot out soon and see what happens. My advice in the mean time is just vote early, and often.

gmax
My votes keep resetting just like the Best of 2010 awards. What do you recommend I do? I almost didn't get the emblem cause of this...
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caityful

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#7 caityful
Member since 2010 • 1210 Posts

Well I just managed to vote for the first category and it shows the results... hopefully it's fixed for now.

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#8 gmax  Moderator
Member since 2005 • 6865 Posts
I'm not sure if they changed anything in the last day or two, but the voting pages work a little differently than the similar ballots of the recent past. The main difference I was seeing was that voting eventually led to a full page refresh instead of just changing the area with the voting buttons into a bar chart. I couldn't reproduce anything that looked like a major issue. What I did was start up a browser from scratch - no cookies or cache leftovers - log in, go to the E3 voting pages, then vote away through each category. Voting in a category does set a new cookie for each category. Once the cookie is there, it shows the bar chart results any time you load one of the category pages. Clearing cache and cookies and restarting the browser, logging back in, and going to the voting pages then shows me the vote buttons again, but then it won't let me vote - that's the behavior it's always had as far as I know, at least over some period of time following casting a vote. The only other thing I could think might be an issue would be something browser-specific. There's a lot of javascript in play, so maybe trying a different browser would help some users. I got through everything pretty smoothly with an older Firefox (3.0).

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visi0nz

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#9 visi0nz
Member since 2002 • 143 Posts

I'm not sure if they changed anything in the last day or two, but the voting pages work a little differently than the similar ballots of the recent past. The main difference I was seeing was that voting eventually led to a full page refresh instead of just changing the area with the voting buttons into a bar chart. I couldn't reproduce anything that looked like a major issue. What I did was start up a browser from scratch - no cookies or cache leftovers - log in, go to the E3 voting pages, then vote away through each category. Voting in a category does set a new cookie for each category. Once the cookie is there, it shows the bar chart results any time you load one of the category pages. Clearing cache and cookies and restarting the browser, logging back in, and going to the voting pages then shows me the vote buttons again, but then it won't let me vote - that's the behavior it's always had as far as I know, at least over some period of time following casting a vote. The only other thing I could think might be an issue would be something browser-specific. There's a lot of javascript in play, so maybe trying a different browser would help some users. I got through everything pretty smoothly with an older Firefox (3.0).

gmax

My votes resetted again and now it won't let me vote at all. I click vote and the page refreshes with the vote buttons still there. What's going on?

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Sidburn19

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#10 Sidburn19  Moderator
Member since 2005 • 4715 Posts

My Votes have also reset

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#11 gmax  Moderator
Member since 2005 • 6865 Posts
This is why I wish they would fix the voting interface so it worked in a way users could understand. When users say their "votes have reset", I'm assuming they mean that when they visit one of the voting category pages it no longer shows the bar chart of the current voting results. When that happens, it does not mean your votes have been "reset" on the voting servers; it just means that you don't have the browser cookie for that poll any more. I have no idea why they set it up that way, but that's all it means. As in all of these polls in the past, the only way to determine if the voting servers think you have voted before is to try to vote again. If your attempt to vote again fails, it means the voting servers think you've already voted. In this context, a vote "fails" when the page appears to just reload and you get a page that still has "vote" buttons on it. Again, I have no idea why it is this way, but the behavior is very consistent.

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#12 Sidburn19  Moderator
Member since 2005 • 4715 Posts

This is why I wish they would fix the voting interface so it worked in a way users could understand. When users say their "votes have reset", I'm assuming they mean that when they visit one of the voting category pages it no longer shows the bar chart of the current voting results. When that happens, it does not mean your votes have been "reset" on the voting servers; it just means that you don't have the browser cookie for that poll any more. I have no idea why they set it up that way, but that's all it means. As in all of these polls in the past, the only way to determine if the voting servers think you have voted before is to try to vote again. If your attempt to vote again fails, it means the voting servers think you've already voted. In this context, a vote "fails" when the page appears to just reload and you get a page that still has "vote" buttons on it. Again, I have no idea why it is this way, but the behavior is very consistent.

gmax

My problem isn't cookie based, I know all about the cookie, You vote cookies are saved then the expire which means they get deleted so when you go back to the voting page it looks like the votes have reset because the cookies that where holding that data are noe gone from your browser.

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#13 gmax  Moderator
Member since 2005 • 6865 Posts
How is what you just described not cookie based? When you say your "votes have reset" do you mean your cookies are gone? It is correct that when the cookies are gone the voting buttons come back, but that doesn't mean any "votes have reset" - not really, anyway. Votes live on the voting servers. Votes are not browser cookies. No one really has any way to know if their "votes have reset" because no one has a way to examine what is on the voting servers. Anyway, this sort of discussion is exactly what's wrong with the interface. The polls should not set or be affected by a multitude of cookies that can be deleted at any time, and if a user has already voted and the interface doesn't want to let them vote again, it should tell them they've already voted. Until these things change we're just going to see these discussions over and over.

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Sidburn19

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#14 Sidburn19  Moderator
Member since 2005 • 4715 Posts

My votes are back and I didn't do anything. Told you it wasn't my cookies. Must have been a problem on the Gamespot side.

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Dracula68

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#15 Dracula68
Member since 2002 • 33109 Posts

My votes are back and I didn't do anything. Told you it wasn't my cookies. Must have been a problem on the Gamespot side.

Sidburn19
Hey you, we will not have that tone of language on these boards!
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#16 Sidburn19  Moderator
Member since 2005 • 4715 Posts

[QUOTE="Sidburn19"]

My votes are back and I didn't do anything. Told you it wasn't my cookies. Must have been a problem on the Gamespot side.

Dracula68

Hey you, we will not have that tone of language on these boards!

What language? English :P

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#17 dab198
Member since 2003 • 3934 Posts
[QUOTE="Sidburn19"]

[QUOTE="Dracula68"][QUOTE="Sidburn19"]

My votes are back and I didn't do anything. Told you it wasn't my cookies. Must have been a problem on the Gamespot side.

Hey you, we will not have that tone of language on these boards!

What language? English :P

No, being snarky. There's no need for it, and it doesn't help anyone.
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gmax

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#18 gmax  Moderator
Member since 2005 • 6865 Posts
My votes are back and I didn't do anything. Told you it wasn't my cookies. Must have been a problem on the Gamespot side.Sidburn19
Voting ended. I suppose when that happened everyone thought "my votes are back". Then they put up the final results pages. Now everyone "knows" their "votes are back". In the future I'll be sure to give these threads the attention they deserve.