Scratches on top screen?

So today I opened my 3DS and I noticed that there was a long vertical scratch on the top screen. I thought I read something about the ridges on the touch screen can scratch the top screen. Is there any way to get rid of these scratches?

This as far as I know is common with the 3DS, I have experienced the same thing. The bottom outer encasing of the touch screen leaves lines of the top, and the circle pad will also leave a ring on the top screen as well.

What is on the top is not a scratch but rather just a mark. A scratch would probably leave permanent damage. This mark can be wiped away using a screan cleaner that you might be able to purchase at a GameStop in something like a "clean and protect" pack that would come with screen protectors and a screen cleaner. Or you could wipe it away with something else like a blanket. But make sure it is a soft and plush one so as not to damage the screen.

I have achieved success with both of these methods. These marks just appear as you leave your 3DS closed and are not scratches or anything permanent. Hope this helps. :)

By the way, how long have you owned your 3DS? I experienced this fairly early in its life cycle and have experienced regularly since.

This as far as I know is common with the 3DS, I have experienced the same thing. The bottom outer encasing of the touch screen leaves lines of the top, and the circle pad will also leave a ring on the top screen as well.

What is on the top is not a scratch but rather just a mark. A scratch would probably leave permanent damage. This mark can be wiped away using a screan cleaner that you might be able to purchase at a GameStop in something like a "clean and protect" pack that would come with screen protectors and a screen cleaner. Or you could wipe it away with something else like a blanket. But make sure it is a soft and plush one so as not to damage the screen.

I have achieved success with both of these methods. These marks just appear as you leave your 3DS closed and are not scratches or anything permanent. Hope this helps. :)

By the way, how long have you owned your 3DS? I experienced this fairly early in its life cycle and have experienced regularly since.

dsrules13

This is actually the first time I've seen it and I've had it for about a year now.

[QUOTE="dsrules13"]

This as far as I know is common with the 3DS, I have experienced the same thing. The bottom outer encasing of the touch screen leaves lines of the top, and the circle pad will also leave a ring on the top screen as well.

What is on the top is not a scratch but rather just a mark. A scratch would probably leave permanent damage. This mark can be wiped away using a screan cleaner that you might be able to purchase at a GameStop in something like a "clean and protect" pack that would come with screen protectors and a screen cleaner. Or you could wipe it away with something else like a blanket. But make sure it is a soft and plush one so as not to damage the screen.

I have achieved success with both of these methods. These marks just appear as you leave your 3DS closed and are not scratches or anything permanent. Hope this helps. :)

By the way, how long have you owned your 3DS? I experienced this fairly early in its life cycle and have experienced regularly since.

PhazonBlazer

This is actually the first time I've seen it and I've had it for about a year now.

I tried cleaning the screen with a cleaning cloth but the marks don't go away.

So would Nintendo replace the top screen?

My 3DS is still in warranty.

For other people who are planning on getting/have a 3DS, i suggest getting screen protectors and apply them when first opening it, so the screens don't get damaged due to the halves touching. Does the XL even solve this probem?hydralisk86

It seems like it might. If you have a look, the ridges on the bottom they don't stick up as much as the regular 3DS.

It would make sense for Nintendo to fix this design flaw with the XL. I've had a 3DS for 6 months now and my screens are fine. Probably due to sticking the cloth that came with the system inbetween the screens. I know a lot of others who have huge scratches on both sides of the screen :(

This is actually the first time I've seen it and I've had it for about a year now.

PhazonBlazer

It's a bad design flaw, but I don't even notice the scratches when I'm playing.

So today I opened my 3DS and I noticed that there was a long vertical scratch on the top screen. I thought I read something about the ridges on the touch screen can scratch the top screen. Is there any way to get rid of these scratches?

PhazonBlazer

[QUOTE="hydralisk86"]For other people who are planning on getting/have a 3DS, i suggest getting screen protectors and apply them when first opening it, so the screens don't get damaged due to the halves touching. Does the XL even solve this probem?manicfoot

It seems like it might. If you have a look, the ridges on the bottom they don't stick up as much as the regular 3DS.

It would make sense for Nintendo to fix this design flaw with the XL. I've had a 3DS for 6 months now and my screens are fine. Probably due to sticking the cloth that came with the system inbetween the screens. I know a lot of others who have huge scratches on both sides of the screen :(

It would make sense to fix the design flaw. But if you look at the two screens, the bottom sone is still smaller. So there is still the potential for it to leave marks on the top screen. But we won't really know until we see how far the bottom ridge juts out.

So would Nintendo replace the top screen?

My 3DS is still in warranty.

PhazonBlazer

They will. For a lot of in-warranty problems, there is an online form but for this one, I had to call up to get it taken care of for free. They have it in their system and they'll email you a shipping label to send your 3DS in. You can find the number on Nintendo's website. There customer service was quite good and polite when I called in.

For what it's worth, when I got mine back, the rubber bumpers that hold the screen appart seemed bigger. I still keep a cloth in there now though; it's not a big inconvenience. If you keep your 3DS meticulously clean (as in wipe the screens before you put it ways), you probably won't get scratches but if you keep it in your pocket like I do, dirt gets in there and acts like an abrasive thus the scratching.

[QUOTE="manicfoot"]

[QUOTE="hydralisk86"]For other people who are planning on getting/have a 3DS, i suggest getting screen protectors and apply them when first opening it, so the screens don't get damaged due to the halves touching. Does the XL even solve this probem?dsrules13

It seems like it might. If you have a look, the ridges on the bottom they don't stick up as much as the regular 3DS.

It would make sense for Nintendo to fix this design flaw with the XL. I've had a 3DS for 6 months now and my screens are fine. Probably due to sticking the cloth that came with the system inbetween the screens. I know a lot of others who have huge scratches on both sides of the screen :(

It would make sense to fix the design flaw. But if you look at the two screens, the bottom sone is still smaller. So there is still the potential for it to leave marks on the top screen. But we won't really know until we see how far the bottom ridge juts out.

Well, to me the bottom ridge looks a bit more rounded off and not as pointy. I'm sure Nintendo put in larger rubber feet to keep the screens from touching as well. If not, they will face my wrath:evil:

Well, to me the bottom ridge looks a bit more rounded off and not as pointy. I'm sure Nintendo put in larger rubber feet to keep the screens from touching as well. If not, they will face my wrath:evil:

manicfoot

But the feet on the XL are near the center of the top screen, so they press up against the raised portion of the bottom screen. That should totally eliminate any chance of the raised edges on the bottom touching the top screen.

[QUOTE="PhazonBlazer"]

So would Nintendo replace the top screen?

My 3DS is still in warranty.

logicalfrank

They will. For a lot of in-warranty problems, there is an online form but for this one, I had to call up to get it taken care of for free. They have it in their system and they'll email you a shipping label to send your 3DS in. You can find the number on Nintendo's website. There customer service was quite good and polite when I called in.

For what it's worth, when I got mine back, the rubber bumpers that hold the screen appart seemed bigger. I still keep a cloth in there now though; it's not a big inconvenience. If you keep your 3DS meticulously clean (as in wipe the screens before you put it ways), you probably won't get scratches but if you keep it in your pocket like I do, dirt gets in there and acts like an abrasive thus the scratching.

We all have it, we all deal with it. Because we love Nintendo...

They want to charge me $95 dollars to send it in...For a design fault that should have never happened.

They want to charge me $95 dollars to send it in...For a design fault that should have never happened.

PhazonBlazer

[QUOTE="PhazonBlazer"]

They want to charge me $95 dollars to send it in...For a design fault that should have never happened.

hydralisk86

They want to charge me $95 dollars to send it in...For a design fault that should have never happened.

PhazonBlazer

They want to charge me $95 dollars to send it in...For a design fault that should have never happened.

PhazonBlazer

I had always heard that the repair was free. Thats either f'd up or you got a bad customer service rep.

[QUOTE="PhazonBlazer"]

They want to charge me $95 dollars to send it in...For a design fault that should have never happened.

Haziqonfire

Well I finally got them to repair it for free. Nintendo of America has the best waiting music! They played all of the Ocarina of Time songs.

Well I finally got them to repair it for free. Nintendo of America has the best waiting music! They played all of the Ocarina of Time songs.

PhazonBlazer

Well I finally got them to repair it for free. Nintendo of America has the best waiting music! They played all of the Ocarina of Time songs.

PhazonBlazer