You can move your saved games over to an SD card. They try to keep your data intact, but they will tell you there is a slim chance of losing it. If they send you a new console, they will link the new console to you Shop Channel account so you can redownload all your VC games.
they sent me a new one and i sent my broken one back, since u are sending yours in and they aren't sending u one immediately i'm guessing you'll get yours back. you could always call and ask them
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