Before you reply 'blog it!', hear me out. I do have a point to this.
So i just got back from visiting my nearest Apple store, which i purchased a brand new iMac from about a month ago. I explain to one of the people working there that i have my receipt, and that my mouse isn't working properly, which i've also brought with me. She asks what's wrong with it, and i tell her it keeps shutting off on its own.
She replies 'the mighty mouse does not have an on/off feature, sir'
"Yes i know, i don't mean literally turn off, i mean it becomes completey unresponsive. The red light turns off and everything.' I point towards the hole on the bottom of the mouse where the red laser would typically be visible.
'That red light is only there when it's plugged into a Mac, sir.'
*stunned silence*
'yes... i know. I dont mean right now, i mean when it's in use with my Mac. The light is off, it wont click, the cursor wont move, it wont do anything.'
'Have you ever used a Mac before, sir?'
'Yes'
'Was this your first Mac purchase?'
'Yes'
'Did you book an appointment with the Genius bar after you bought it?'
'No'
"oh, well we recommend you book an appointment with the genius bar after you get a Mac so we can show you the ins and outs of how to use the machine and get the most out of it. Here's a card, go online and book an appointment and technical suppport will run through it with you.'
"i dont need technical support. The mouse is broken. It needs to be repaired or replaced.'
'They'll show you everything you need to know.'
'But i dont need to know anything, the mouse is broken.'
'Well either way that's not something we can resolve right now, you'll need to make a genius bar appointment.'
"But i cant, i have to work.'
'We can book you in for next weekend.'
So i now have a useless Mac thanks to a lack of operating mouse, because i am being forced to wait a week to have a scheduled appointment to talk to someone who will inevitably look at my Mouse and decide 'yeah... it's broken' within two minutes, all because the incredibly patronising employees of this company assume that i am so stupid i am obviously working the mouse wrong and need to be shown how to make use of it properly.
The point - i have learned two things as a new Mac user. One, the 'it just works' idea is a myth. It has all the same problems a PC has; dodgy hardware, system crashes, buggy software. Second, the legendary horribleness of Microsoft customer support is again a myth, as Apple's is just as bad if not worse.
So in the war of PC vs Mac, i feel the Mac is basically everything bad about a PC, only twice as expensive.
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