It sounds like he's complaining that anime is made by Otaku, rather than just watched by Otaku.
And to be honest, I think there's something to it. The way people act in anime is governed more by tropes than by observation of real people. I mean, think about it. How many "tsunderes" do you know in real life? Maybe one? I've never met one myself. How many "kuuderes"? Probably none. It only makes sense to compare those character to other anime characters, because there's no analogue in real life.
Even the more true-to-life tropes have a tendency to dominate characters more than they do real people.
Think about it, In a lot of popular anime (particularly moe stuff), you can pidgeonhole most of the characters into an archetype, or in some cases a twist on an archetype. And sure, there are some people in real life who you can give an archetype to, but by and large even those people won't fit it all that well, because real people tend to be more complicated than that
Don't get me wrong, I'm a big fan of anime myself, I'm an Otaku in case you didn't know. I love moe shows. The formulas work for me. The fact that moe shows tend to be full of references to other moe shows works for me, for whatever reason. But on the other hand, the truly stand out shows are the ones where the characters act like real people (and yes, there are some moe shows where this is the case, although they're comparatively rare).
Take something like Stand Alone Complex. Sure, there are character tropes, but the characters aren't dominated by those tropes. There isn't that temptation to label all of the characters, because they just don't categorize that well, and that is a sign of good characterization. Contrast that with, say, your average harem show, and there's just no comparison.
Anyway, my point is, a lot of anime really is just made by anime geeks for anime geeks. In absence of known anime tropes, it would just seem really weird and nonsensical; whether you can understand the plot rests very heavily on how much similar anime you've seen in the past. It doesn't really stand on it's own, and I can see where that might bother someone like Miyazaki.
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