Customers are not always right, and employees are not punching bags

As someone else has pointed out perhaps you receive bad customer service because you are a bad customer. Anyways funny/scary video below. Also Mark is an awesome employee.

Honestly I think we need some story or video of a customer like this getting thrown out for acting that way.

That has to be fake, no way anyone would remain on the line after being threatened like that.

Also as someone that has worked customer service for ages, it is amazing how many dicks are indeed out there that treat customer service employees like shit.

my wife works at a call center and the moment anyone threatened to shoot up the place she would have sent the cops to their home.

it is actually irresponsible to not send the cops just on the off chance that  it happens.

I once worked in customer service, and yes, this type of stuff happens. The worst are the soccer moms...Renevent42

[QUOTE="Renevent42"]I once worked in customer service, and yes, this type of stuff happens. The worst are the soccer moms...Serraph105

This is why I like having a professional job.  The only people I have to put up with when they go apeshit like that are VPs and up.

Customers tend to be, almost without exception, annoying, entitled, generally annoying cvnts.

Customers tend to be, almost without exception, annoying, entitled, generally annoying cvnts.

coolbeans90

Spend money, be entitled to service.

[QUOTE="coolbeans90"]

Customers tend to be, almost without exception, annoying, entitled, generally annoying cvnts.

GummiRaccoon

Spend money, be entitled to service.

[QUOTE="coolbeans90"]

Customers tend to be, almost without exception, annoying, entitled, generally annoying cvnts.

GummiRaccoon

Spend money, be entitled to service.

mhmm

which is why every person possible in society should take as many humanly possible precautions to avoid the possibily of facing these pieces of sh!t

automated customer service phone lines and self-checkout registers are a step in the right direction

[QUOTE="GummiRaccoon"]

[QUOTE="coolbeans90"]

Customers tend to be, almost without exception, annoying, entitled, generally annoying cvnts.

coolbeans90

Spend money, be entitled to service.

mhmm

which is why every person possible in society should take as many humanly possible precautions to avoid the possibily of facing these pieces of sh!t

automated customer service phone lines and self-checkout registers are a step in the right direction

The employee was almost robotic...

[QUOTE="EagleEyedOne"][QUOTE="gamerguru100"] How can you appreciate the response if you're not gonna read it all? gamerguru100

[QUOTE="EagleEyedOne"][QUOTE="gamerguru100"] I didn't write the response. Geezer did. gamerguru100

...Doesn't say much about my weekends now, does it? lol

[QUOTE="gamerguru100"][QUOTE="EagleEyedOne"] Right, I meant Geezer.EagleEyedOne

...Doesn't say much about my weekends now, does it? lol

[QUOTE="EagleEyedOne"]

[QUOTE="gamerguru100"] Come on, lazy ass, read the response! :x :Pgamerguru100

...Doesn't say much about my weekends now, does it? lol

[QUOTE="gamerguru100"][QUOTE="EagleEyedOne"] It's Friday night and I'm buzzin' just trying to have a casual conversation on topics! :P

 

...Doesn't say much about my weekends now, does it? lol

EagleEyedOne

[QUOTE="EagleEyedOne"][QUOTE="gamerguru100"] It's still Friday where you live? It's Saturday (3:50 AM) for me. gamerguru100

[QUOTE="gamerguru100"][QUOTE="EagleEyedOne"] I live in Los Angeles, 1:53AM. Guess it is Saturday, still feels like Friday though.EagleEyedOne

Who takes the phrase "the customer is always right" literally?

Are you guys serious?

It just means "we (the company or whatever) need your money therefore we'll make you feel you are right about your complaint/request/whatever, and/or wont tell you you're an idiot if you are acting like an idiot". Thats what it means basically.

Who takes the phrase "the customer is always right" literally?Teenaged

[QUOTE="coolbeans90"]

[QUOTE="GummiRaccoon"]

Spend money, be entitled to service.

EagleEyedOne

mhmm

which is why every person possible in society should take as many humanly possible precautions to avoid the possibily of facing these pieces of sh!t

automated customer service phone lines and self-checkout registers are a step in the right direction

Absofvckinglutely.

[QUOTE="Teenaged"]Who takes the phrase "the customer is always right" literally?MrGeezer

But I'd assume they dont, and just interpret it as "I have the right to act like an idiot" which is in line with what I said. :P

Who takes the phrase "the customer is always right" literally?

Are you guys serious?

It just means "we (the company or whatever) need your money therefore we'll make you feel you are right about your complaint/request/whatever, and/or wont tell you you're an idiot if you are acting like an idiot". Thats what it means basically.

Teenaged

The employee was almost robotic...

raging_user

He did a great job......I worked at QVC customer service and this stuff actually does happen sometime. He remained calm like he was supposed to, but we are told to calm down the customer, in this case that would only make matters worse.

I've never had a customer mad at me specifically, but I have had to deal with them in the past and it isn't fun, especially when your company just ruined their kids birthday by giving them the wrong flavor of cake :P

One time a lady ordered a product and went outside to eat it, then came back in 10 minutes later explaining how she found a bug in bottom.  She then went online and wrote a negative review of the company.  I guess it never occured to her that the bug she had found was actually one of the HUNDREDS flying around outside where she was eating and had flown in after she received the product.  But of course, it was the companies fault and she is never coming back again.

Yeah, customers just don't think things all the way through.  

Only people who have a limited mind do this.  I always put myself in another persons shoes, and it really helps.