I haven't been to my local Gamestop in over a year, but that's because I stopped buying games in general. Didn't have the money to spend on a new system, and I bought the used games I've wanted to play (well, most) so there was no reason to keep going. Though, there were a few times when the lack of customer service at that store forced me to stay away for months at a time until they changed the staff (which happened frequently).
One instance that comes to mind was when I was going to pick up God of War 2 the day it came out. There had to be at least 50 people waiting to buy the game and yet only one register was open and the guy on it was a recent hire. The thing that bugged me was that there had to be at least five other employees in the store that day but they were all in the manager's office having themselves a good time listening to music and joking with each other. There were even former employees just going in and out of that office like they still worked there, grabbing goodies reserved for customers who pre-ordered other games as they left. To make it worse, one of the manager's was in the middle of all that revelry, no caring that she had a growing line of impatient customers. She even had the nerve to come out of the office laughing, answered a phone call quickly, then turns to the obviously frustrated dude at the register and says, "Wow, can you believe this? The whole gang is back there together again." And then walks back into the office. :| I swore right there that as soon as I picked up my game I wouldn't buy another thing from that store until these idiots were gone/fired. Unfortunately, I had to wait another five minutes after paying for my game because the register ran out of paper before it could print my receipt and the guy couldn't find where they stored the paper.
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