Is the Geek Squad overpriced?

Right now I have this massive virus problem on my PC, where a virus keeps showing up later on in the day no matter how many virus scans I perform, along with several other odd symptoms. Everything's working fine right now but just wait until it acts up later. Anyway, I chatted with a Geek Squad analyst online and he said I have what is called a Rootkit infection, after taking a look into my computer and discovering plenty of nasty malware within my drive. Anyway, he says he can fix the problem right from where he is, but at a hefty price: $169.99. This was a bit of a slap to my face but I'm just wondering, is the Geek Squad overpriced and am I just better off taking it somewhere like Gipetto? At the same time I really want this issue fixed and this guy knows exactly what's wrong and how to take care of my issue right over the air from where he is. But I've been hearing that the Squad is overpriced and am starting to think that this just may be the case here.

Please let me know if the Geek Squad really is overpriced.

They are pretty damn overpriced. I remember going there for a fix and being surprised with the price they said it would cost too.

I've boycotted Best Buy ever since it took them 2 months to put a new hard-drive on my laptop.

The remote support is actually cheaper than the in-store price. But if you're talking rootkits, don't even bother with repairs. Just reformat the hard drive and reinstall the OS.

I've boycotted Best Buy ever since it took them 2 months to put a new hard-drive on my laptop.

Ragnarok1051

lol wut?

That must have been one inept Geek Squad precinct.

Does a one-legged duck swim in circles?!?!?

Just reinstall windows. You really dont want to mess with rootkits. (If you dont care about possibly killing your computer you could try combofix.)

Yes they are. I pretty much do all the work for my computers now (even though I don't have my certification :(). It sounds like you need to reinstall your OS.

[QUOTE="Ragnarok1051"]

I've boycotted Best Buy ever since it took them 2 months to put a new hard-drive on my laptop.

QuistisTrepe_

lol wut?

That must have been one inept Geek Squad precinct.

Does a one-legged duck swim in circles?!?!?

Plzhelpmelearn

Is the Pope Catholic?

They're grossly overpriced, and they tend to be pretty useless as well. As others have said, you're best off backing up any important files (important as in financial documents, not important as in your limewire library), reformatting your harddrive and re-installing Windows.

Don't take it to Geek Squad, they aren't good. I don't know what the American Equivalent would be, but in Canada we have a place called Canada Computers which is good for things like this.

This should be enough for you to make your decision.

This should be enough for you to make your decision.

DANTE12345

Well I just fix everything myself so I think that anyone who goes to get their computer fixed is being ripped off regardless of price.

This should be enough for you to make your decision.

DANTE12345

Haha that's crazy. Believe it or not I purchased my PS3 and HDTV from Circuit City (back when it existed) and the guy from there came and installed both things for free. I even felt like I could've done it myself, so this is just unbelievable. I just wonder how much set-up is without the deal....

[QUOTE="DANTE12345"]

This should be enough for you to make your decision.

Tigerman950

Haha that's crazy. Believe it or not I purchased my PS3 and HDTV from Circuit City (back when it existed) and the guy from there came and installed both things for free. I even felt like I could've done it myself, so this is just unbelievable.

Yeah, CC did a lot of things for free and had a lot of deals. I never understood why people hated them.

Well, they charge $100 to connect a game console, something that just about any male child over the age of ten years could do in about thirty seconds, so...yeah, just a bit overpriced.

[QUOTE="Plzhelpmelearn"]

Does a one-legged duck swim in circles?!?!?

PBSnipes

Is the Pope Catholic?

They're grossly overpriced, and they tend to be pretty useless as well. As others have said, you're best off backing up any important files (important as in financial documents, not important as in your limewire library), reformatting your harddrive and re-installing Windows.

[QUOTE="Tigerman950"]

[QUOTE="DANTE12345"]

This should be enough for you to make your decision.

taj7575

Haha that's crazy. Believe it or not I purchased my PS3 and HDTV from Circuit City (back when it existed) and the guy from there came and installed both things for free. I even felt like I could've done it myself, so this is just unbelievable.

Yeah, CC did a lot of things for free and had a lot of deals. I never understood why people hated them.

I loved CC. It's a shame they closed. In my area, they always had the best deals and cheapest prices.

[QUOTE="taj7575"]

[QUOTE="Tigerman950"]

Haha that's crazy. Believe it or not I purchased my PS3 and HDTV from Circuit City (back when it existed) and the guy from there came and installed both things for free. I even felt like I could've done it myself, so this is just unbelievable.

WiiRocks66

Yeah, CC did a lot of things for free and had a lot of deals. I never understood why people hated them.

I loved CC. It's a shame they closed. In my area, they always had the best deals and cheapest prices.

Same here man. I always got great deals from CC.

[QUOTE="WiiRocks66"]

[QUOTE="taj7575"]

Yeah, CC did a lot of things for free and had a lot of deals. I never understood why people hated them.

taj7575

I loved CC. It's a shame they closed. In my area, they always had the best deals and cheapest prices.

Same here man. I always got great deals from CC.

[QUOTE="taj7575"]

[QUOTE="WiiRocks66"]

I loved CC. It's a shame they closed. In my area, they always had the best deals and cheapest prices.

urdead18

Same here man. I always got great deals from CC.

Probably is.

They gave better deals, but BB was more appealing and looked better (if that made sence). CC was always giving out deals trying to compete and they just couldn't keep up with BB.

I would take it to the Geek Squad... I got a virus on facebook and it cost 200 dollars to fix... They are professionals and know computers.. Do not care about the price they get stuff done! They can do a checkup for 75 dollars... Interesting people good service nothing is FREE!

Geek Squad preys on technophobic morons. They most likely are the last people to go to with serious problems like yours, regardless of their fees.

[QUOTE="Ragnarok1051"]

I've boycotted Best Buy ever since it took them 2 months to put a new hard-drive on my laptop.

QuistisTrepe_

lol wut?

That must have been one inept Geek Squad precinct.

Either that or there is much more to the story that is not being told. 2 months is an extreme amount of time for any problem though.

I would take it to the Geek Squad... I got a virus on facebook and it cost 200 dollars to fix... They are professionals and know computers.. Do not care about the price they get stuff done! They can do a checkup for 75 dollars... Interesting people good service nothing is FREE!

AnalogOdyssey

Sarcasm? please be sarcasm...please......

and yes, Geek Squad is way over priced as everyone else has already said, and i think it's do to them not having much compitition since, afaik, they are the largest computer repair service, or at lest the most known...which saddens me

Honestly, if I can't fix it there is no way someone there can. Unless magically there are super smartass UNIX users... which would make them overqualified.

Honestly, if I can't fix it there is no way someone there can. Unless magically there are super smartass UNIX users... which would make them overqualified.

JigglyWiggly_

Yeah, they are overpriced and sometimes completely useless. I brought my computer in last year because of a bad virus. I had to erase everything from my computer, which involved the simple click of an OK button. For them to do that, it was going to cost 200 bucks. I ended up doing it myselfOblivionfan10

Exactly. Geek Squad is just a bunch of noobs trained to reformat.

Honestly, if I can't fix it there is no way someone there can. Unless magically there are super smartass UNIX users... which would make them overqualified.

JigglyWiggly_

What? Unix is a different OS. Why would they need to be smart Unix users? I just don't understand what you are getting at here?

[QUOTE="JigglyWiggly_"]

Honestly, if I can't fix it there is no way someone there can. Unless magically there are super smartass UNIX users... which would make them overqualified.

GTbiking4life

What? Unix is a different OS. Why would they need to be smart Unix users? I just don't understand what you are getting at here?

[QUOTE="JigglyWiggly_"]

Honestly, if I can't fix it there is no way someone there can. Unless magically there are super smartass UNIX users... which would make them overqualified.

GTbiking4life

What? Unix is a different OS. Why would they need to be smart Unix users? I just don't understand what you are getting at here?

[QUOTE="GTbiking4life"]

[QUOTE="JigglyWiggly_"]

Honestly, if I can't fix it there is no way someone there can. Unless magically there are super smartass UNIX users... which would make them overqualified.

JigglyWiggly_

What? Unix is a different OS. Why would they need to be smart Unix users? I just don't understand what you are getting at here?

That would be well outside of Geek Squad's demographic.

[QUOTE="urdead18"][QUOTE="taj7575"]

Same here man. I always got great deals from CC.

taj7575

Probably is.

They gave better deals, but BB was more appealing and looked better (if that made sence). CC was always giving out deals trying to compete and they just couldn't keep up with BB.

.......and they fired their best employees for making too much money in a lame attempt at cutting costs. CC got what was coming to them.

Geek Squad preys on technophobic morons. They most likely are the last people to go to with serious problems like yours, regardless of their fees.

Cherokee_Jack

That doesn't make people morons, that means they have a lack of knowledge in a particular field.:|

[QUOTE="Oblivionfan10"]Yeah, they are overpriced and sometimes completely useless. I brought my computer in last year because of a bad virus. I had to erase everything from my computer, which involved the simple click of an OK button. For them to do that, it was going to cost 200 bucks. I ended up doing it myselfRobboElRobbo

Exactly. Geek Squad is just a bunch of noobs trained to reformat.

Uh yeah..........no.

[QUOTE="Cherokee_Jack"]

Geek Squad preys on technophobic morons. They most likely are the last people to go to with serious problems like yours, regardless of their fees.

QuistisTrepe_

That doesn't make people morons, that means they have a lack of knowledge in a particular field.:|

Hence why he said "technophobic morons". :lol:

[QUOTE="RobboElRobbo"][QUOTE="Oblivionfan10"]Yeah, they are overpriced and sometimes completely useless. I brought my computer in last year because of a bad virus. I had to erase everything from my computer, which involved the simple click of an OK button. For them to do that, it was going to cost 200 bucks. I ended up doing it myselfQuistisTrepe_

Exactly. Geek Squad is just a bunch of noobs trained to reformat.

Uh yeah..........no.

Uhh... yeah. I could have gotten a job at geek squad when I was 10.

[QUOTE="QuistisTrepe_"]

[QUOTE="Cherokee_Jack"]

Geek Squad preys on technophobic morons. They most likely are the last people to go to with serious problems like yours, regardless of their fees.

RobboElRobbo

That doesn't make people morons, that means they have a lack of knowledge in a particular field.:|

Hence why he said "technophobic morons". :lol:

Still doesn't apply.

[QUOTE="taj7575"]

[QUOTE="urdead18"] Probably why they closed down :PQuistisTrepe_

Probably is.

They gave better deals, but BB was more appealing and looked better (if that made sence). CC was always giving out deals trying to compete and they just couldn't keep up with BB.

.......and they fired their best employees for making too much money in a lame attempt at cutting costs. CC got what was coming to them.

Yes they had it coming, but I still liked CC more than BB.

[QUOTE="QuistisTrepe_"]

[QUOTE="RobboElRobbo"]

Exactly. Geek Squad is just a bunch of noobs trained to reformat.

RobboElRobbo

Uh yeah..........no.

Uhh... yeah. I could have gotten a job at geek squad when I was 10.

I bow to your L337 skills.

[QUOTE="JigglyWiggly_"]

[QUOTE="GTbiking4life"]

What? Unix is a different OS. Why would they need to be smart Unix users? I just don't understand what you are getting at here?

QuistisTrepe_

That would be well outside of Geek Squad's demographic.